NICOLE SCHROEDER
Vancouver,Canada
Summary
Eager to learn team member with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols, strong communication skills, and demonstrated ability to work collaboratively with diverse teams.
Overview
4
4
years of professional experience
Work History
Junior Research Computing Support Analyst
UBC Advanced Research Computing
05.2025 - Current
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and Zoom.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Created user accounts and managed access control.
- Performed general troubleshooting procedures for R, Conda, and software installation on High Performance Clusters.
- Researched and identified solutions to technical problems.
Senior Barista
Barnes & Noble
04.2021 - 08.2023
- Collaborated with team members to achieve daily goals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Facilitated training sessions for new employees on company policies and procedures.
- Rotated through series of different stations based on team needs.
- Looked for ways to go above and beyond job requirements.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Science - Computer Science
University of British Columbia
Vancouver, BC05-2027
Skills
- Workflow optimization
- Problem-solving
- Technical assistance
- Teamwork and collaboration
- Clear communication
- Coding skills in Java, C, R, and HTML
- Internal technical communications
- Computer skills including Excel and PowerPoint
- Extensive experience with ServiceNow ticketing site
PROJECTS
Capstone
Created a Java app with graphical user interface that allows the user to rate and track their opinions on various forms of media including books, movies, shows, and art pieces. Followed best practices to write code that is clear, adjustable and easy to follow.
UBC ARC Website FAQ's
Expanded and optimized FAQ section on UBC Sockeye Computing Cluster. Ensured material was intuitively laid out and easy to follow for researchers of all technical backgrounds and experience.
Timeline
Junior Research Computing Support Analyst
UBC Advanced Research Computing
05.2025 - Current
Senior Barista
Barnes & Noble
04.2021 - 08.2023
Bachelor of Science - Computer Science
University of British Columbia
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