SIMRAT SANDHU
Vancouver,BC
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Experience Associate
Scotiabank
04.2023 - Current
- Engage customers in banking transactions requiring a robust knowledge of Scotiabank service transactions, online banking, and other banking solutions
- Prioritize and multitask when handling several tasks at once in a fast- paced environment
- Identify opportunities in customer accounts to recommend beneficial solutions for their banking needs
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Beauty Advisor
Aveda –The Estee Lauder Companies
07.2022 - 04.2023
- Providing excellent customer service by understanding customer needs and offering personalized solutions.
- Responding to client requests and maintained compliance standards in all files to enhance team productivity and improve business opportunities.
- Providing authentic and personalized customer service to guests, including booking appointments for in-store services.
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Ambassador
Neo Financial
04.2022 - 08.2022
- Solved customer problems at the same time meeting and exceeding daily targets.
- Connected with customers about sales activities and educated them about Neo's products and paying attention to special needs and wants.
- Built strong customer relationships by delivering exceptional customer service.
- Demonstrated success in a target-based performance environment, contributing positively to a team-oriented work environment.
- Trained and mentored new sales representatives.
Education
Post-Degree Diploma - Business Administration
Langara College
Vancouver, BC04.2023
BBA - Business Administration
Punjabi University
India10.2020
Skills
- Time Management
- Organized
- Verbal Communication
- Excellent People Skills
- Collaborative
- Customer Service and Assistance
Timeline
Customer Experience Associate
Scotiabank
04.2023 - Current
Beauty Advisor
Aveda –The Estee Lauder Companies
07.2022 - 04.2023
Sales Ambassador
Neo Financial
04.2022 - 08.2022
Post-Degree Diploma - Business Administration
Langara College
BBA - Business Administration
Punjabi University