Simranpreet Singh
Retail Sales Supervisor
Hamilton,Ontario
Summary
To seek and maintain full-time position that offers hospitality environment such as food sector and professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills as I have previous experience in customer service management. The cleaning procedures I know would be a asset in the kitchen as cleanliness is most important aspect in food industry.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Retail Sales Supervisor
Main East Carwash
06.2021 - Current
- Coordinated closely with management regarding upcoming events or promotions that would require additional planning or resources.
- Analyzed sales data to identify trends and areas for growth, implementing targeted initiatives to capitalize on these opportunities.
- Led weekly team meetings focused on goal-setting, progress updates, and addressing any areas requiring attention or improvement.
- Conducted regular staff meetings to discuss goals, challenges, and opportunities for improvement within the retail environment.
Customer Service Representative
Main East Carwash
04.2020 - 04.2021
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Education
Diploma - Computer And Information Systems
Mohawk College of Applied Arts And Technology
Hamilton, ON 01.2020 - 04.2021
Skills
Customer Relationship Building
Certification
900 - Azure Fundamentals
Timeline
900 - Azure Fundamentals
06-2023
Retail Sales Supervisor
Main East Carwash
06.2021 - Current
Customer Service Representative
Main East Carwash
04.2020 - 04.2021
Diploma - Computer And Information Systems
Mohawk College of Applied Arts And Technology
01.2020 - 04.2021
Emergency First Aid with CPR C & AED
12-2019
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