Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Simran Raturi

North York,Canada

Summary

Experienced professional with nearly three years in sales, customer service, and marketing, consistently surpassing sales targets and enhancing client satisfaction. Adept at managing customer relationships, generating leads, and executing marketing strategies to drive business growth. Skilled in digital media, content development, and data-driven decision-making to optimize campaigns. Strong background in team collaboration, communication, and customer-centric service. Currently pursuing postgraduate studies in marketing management, focusing on digital media strategies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Farmboy
Toronto, Canada
10.2024 - Current
  • Delivered exceptional service by addressing customer inquiries and resolving complaints, ensuring high satisfaction levels
  • Managed cash transactions efficiently, maintaining accurate records and balances
  • Assisted in store operations, including inventory management and product restocking, to ensure a seamless shopping experience

Food Truck Cashier and Line Cook

6 Spice Rack
Scarborough, Canada
01.2024 - Current
  • Managed high-volume cash transactions and customer orders while maintaining a friendly and efficient service environment
  • Supported food preparation, ensuring quality and timely delivery of menu items
  • Fostered positive customer relationships through personalized recommendations and effective issue resolution

Mobile and Smart Living Advisor

Best Buy
Toronto, Canada
09.2023 - 12.2023
  • Built lasting relationships with customers, driving repeat business and increased sales
  • Executed the full sales cycle, from lead generation to conversion, achieving sales targets
  • Supported the team in achieving daily operational goals in a self-directed environment

Publishing Service Associate

Sagenext Infotech Pvt. Ltd.
Delhi, India
10.2021 - 04.2022
  • Developed and executed content strategies in collaboration with internal and external stakeholders
  • Conducted competitor analysis to optimize website content and improve user experience
  • Met project requirements and deadlines while maintaining high-quality output

Sales Associate

Lenskart
Delhi, India
02.2020 - 09.2021
  • Boosted sales through effective customer engagement and personalized product recommendations
  • Analyzed customer feedback to enhance service quality and improve guest experience
  • Managed order processing with accuracy and efficiency to ensure timely delivery

Education

Postgraduate Certificate in Marketing Management - Digital Media

George Brown College
Toronto, ON
12-2025

Postgraduate Certificate in Advertising Account Management -

Sheridan College
Mississauga
09.2024

Bachelor of Arts - Journalism and Mass Communication

Guru Gobind Singh Indraprastha University
Delhi, India
09.2020

Skills

  • Content marketing
  • Social media strategy
  • Search engine optimization (SEO)
  • Campaign management
  • Client relationship management
  • Personalized service delivery
  • Microsoft Office Suite
  • Google Analytics
  • Adobe Creative Suite
  • Lead generation
  • Sales cycle management
  • Data-driven decision-making
  • Performance tracking
  • Market research

Certification

  • Social Media Marketing - Hootsuite Academy (March 18 2024)
  • Social Media Marketing II Certified - Hubspot Academy (Valid from April 5 2024 - May 5 2026)
  • Hootsuite Platform Certification - Hootsuite Academy (March 17 2024)

Timeline

Customer Service Representative

Farmboy
10.2024 - Current

Food Truck Cashier and Line Cook

6 Spice Rack
01.2024 - Current

Mobile and Smart Living Advisor

Best Buy
09.2023 - 12.2023

Publishing Service Associate

Sagenext Infotech Pvt. Ltd.
10.2021 - 04.2022

Sales Associate

Lenskart
02.2020 - 09.2021

Postgraduate Certificate in Marketing Management - Digital Media

George Brown College

Postgraduate Certificate in Advertising Account Management -

Sheridan College

Bachelor of Arts - Journalism and Mass Communication

Guru Gobind Singh Indraprastha University

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Simran Raturi