Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Hi, I’m

Kashish Sharma

Customer Service
Toronto,ON

Summary

Experienced professional with a diverse skill set and a history of success across various roles. Strong in critical thinking,

adaptability, and communication. Committed to ongoing learning and fostering

Overview

4
years of professional experience
1
Certification

Work History

Encore Catering
Toronto, ON

Customer Service Representative
05.2023 - Current

Job overview

  • Maintain meticulous records of cash transactions to ensure accountability and facilitate reconciliations.
  • Employ active listening techniques to understand and address customer needs and concerns.
  • Display a courteous and professional demeanor, utilizing polite language and maintaining a calm tone.
  • Foster positive relationships by demonstrating empathy, personalized attention, and efficient problem resolution.
  • Contribute to the growth and development of the team by creating comprehensive training materials and delivering effective training sessions, offering guidance and support to coworkers.
  • Establish and nurture a robust professional network by actively engaging with colleagues, clients, and industry stakeholders.

Compass Group
Toronto, ON

Customer Service Representative
01.2023 - Current

Job overview

  • Executed precise opening and closing protocols, including meticulous cash register reconciliation.
  • Demonstrated a commitment to excellence in customer service, promptly addressing and resolving inquiries and concerns.
  • Provided comprehensive assistance to customers, encompassing product selection, ordering, billing, returns, exchanges, and technical support.
  • Cultivated enduring customer relationships through personalized and attentive support.

Spice Stories
Hari Nagar, New Delhi

Creative Leader - Product Designer
01.2020 - 11.2022

Job overview

  • Generated compelling content for blogs, social media platforms, and online advertising campaigns.
  • Vigilantly monitored competitor activities, crafting strategies to distinctly position products and services.
  • Implemented rigorous A/B testing methodologies to enhance website user experience.
  • Contributed to the creation of promotional materials, including banners and videos, to drive brand visibility.
  • Maintained pristine workspaces to uphold strict product guidelines and quality standards.
  • Provided personalized coaching and mentorship to cultivate professional development objectives.
  • Offered guidance and support to team members to address operational challenges effectively.
  • Conducted regular team meetings to assess progress, pinpoint obstacles, and devise strategic solutions.
  • Remained abreast of industry trends and best practices to ensure the application of cutting-edge strategies.

Education

York University
Toronto, ON

Post-Degree Certificate from Digital Marketing
09.2023

University Overview

C.O.P.S, A.P.J Abdul Kalam University, Indore
M.P, India

Bachelors in Commerce
12.2021

University Overview

National Institute of Open Schooling
New Delhi, India

High School Diploma
2017

University Overview

Skills

  • Team Development
  • Leadership
  • High-Energy Attitude
  • KPI Monitoring
  • Administrative Support
  • Courteous Demeanor
  • Time Management
  • Group Facilitation
  • Records Maintenance
  • Strategic Planning
  • Content Marketing
  • Public Relations Strategies
  • Social Media Management
  • Typing Proficiency
  • Inbound Marketing
  • Client Service
  • Client Relationship Management
  • SEO Proficiency
  • Store Maintenance
  • Problem-Solving Abilities
  • Microsoft Office Expertise
  • Spreadsheets
  • Problem Solving
  • System Implementation
  • Appointment Scheduling
  • Report Generation
  • Conflict Resolution
  • Consultative Sales
  • Inbound and Outbound Calling
  • Scheduling
  • Data Entry
  • Filing
  • Technical Support
  • Service Upselling
  • Schedule Development
  • Marketing Automation
  • Stock Management

Certification

  • WSIB Emergency First Aid CPR C and AED Certification

Accomplishments

Accomplishments
  • SEO Content Intern Writer at Sportzworkz, Delhi, India.

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Elementary

Timeline

Customer Service Representative
Encore Catering
05.2023 - Current
Customer Service Representative
Compass Group
01.2023 - Current
Creative Leader - Product Designer
Spice Stories
01.2020 - 11.2022
York University
Post-Degree Certificate from Digital Marketing
C.O.P.S, A.P.J Abdul Kalam University, Indore
Bachelors in Commerce
National Institute of Open Schooling
High School Diploma

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