Christian Nsenga
Rockland,ON
Summary
Versatile digital marketing specialist possessing well-coordinated and data-driven methodologies focused on prospecting solid leads, developing strategies and increasing ROI. Knowledgeable about multiple social platforms and optimizing SEO. Excellent communicator and planner committed to building long-lasting and productive relationships.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Representative
Maximus
Ottawa
12.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Made outbound calls to obtain account information.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
Marketing Specialist
Facebook by Accenture
Ottawa, ON
03.2020 - 06.2023
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
- Designed visuals such as infographics, logos and banners for the company website and other digital outlets.
- Analyzed consumer behavior and market trends to create effective marketing campaigns.
- Worked closely with senior management to implement strategic communications plans and marketing initiatives.
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
- Organized development and implementation of diverse marketing videos, social media posts and blogs.
- Utilized a full range of marketing tactics and tools to drive lead conversion and quality across multiple channels.
- Maintained detailed records of client's interactions, transactions and comments for future reference.
- Developed marketing strategies for existing products, services and new product launches.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Optimized SEO strategies to improve organic search rankings.
- Developed and implemented digital marketing campaigns to increase brand awareness.
- Managed email marketing campaigns from conception to execution.
- Performed keyword research and analyzed SEO performance of webpages.
- Optimized landing pages for search engine optimization purposes.
- Conducted A and B testing to improve user experience on websites.
- Crafted optimized landing pages, consistently boosting engagement KPIs from previous year.
Marketing Assistant
SKM
Ottawa, ON
01.2020 - 06.2020
- Assisted in organizing promotional events and tradeshows.
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
- Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Tracked results from various marketing activities utilizing analytics tools like Google Analytics and Hootsuite.
- Assisted with the development and implementation of marketing campaigns.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Worked collaboratively within a team environment to meet departmental goals.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Bar Manager
Nuvo Lounge
Ottawa, ON
06.2017 - 01.2019
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Security Officer Supervisor
Commissionaires Ottawa
Nepean
01.2014 - 08.2016
- Monitored security operations to ensure compliance with established procedures and standards.
- Ensured security staff was properly trained and certified in accordance with company policies and local regulations.
- Provided ongoing coaching, feedback, development opportunities, and discipline when necessary to ensure employees are meeting expectations.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
Education
Bachelor of Science - Biomedical Engineering
Centennial College of Applied Arts And Technology
Scarborough, ON04-2023
High School Diploma -
St. Patrick's High School
Ottawa, ON09.2014
Skills
- Copywriting and editing
- Content Development
- Social Media Marketing
- Google Analytics expertise
- Email Marketing
- Marketing Strategies
- Digital Marketing
- Project Management
- Strategic Planning
- Client Relationship Management
- Google Analytics
- Email marketing campaigns
- Business Development
- Brand Development
- Account Management
- Pay-per-click advertising
- Search Engine Optimization
- Content Marketing
- SEO proficiency
- Campaign Development
- Marketing automation
- B2C Sales
- Customer Service
- Salesforce CRM
- CRM proficiency
- B2B Sales
- Data Entry
- Salesforce
Certification
- Smart Serve Training - 2015
- Meta Social Media Marketing Professional Certificate (March 2022 to Present) T
Languages
English
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Customer Service Representative
Maximus
12.2023 - Current
Marketing Specialist
Facebook by Accenture
03.2020 - 06.2023
Marketing Assistant
SKM
01.2020 - 06.2020
Bar Manager
Nuvo Lounge
06.2017 - 01.2019
Security Officer Supervisor
Commissionaires Ottawa
01.2014 - 08.2016
High School Diploma -
St. Patrick's High School
Bachelor of Science - Biomedical Engineering
Centennial College of Applied Arts And Technology