Simran Kaur
Cambridge,Canada
Summary
A hardworking, enthusiastic, and dedicated person, actively looking for advancement in my career as an Application Support, Software Support, IT Support Specialist, and similar types of roles to showcase my skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Technical Advisor
The IT Support Centre
11.2023 - Current
- Provide top-tier support for corporate IT, business software, and mobile devices.
- Expertise in Microsoft 365, Azure , Adobe Creative Cloud, Windows OS, MacOS, iOS and Android platforms.
- Identify opportunities for process improvement and contribute to the development of best practices.
- Participate in on-call rotations and provide support during critical incidents.
Technical Support Analyst
Kyndryl Canada, Contract With Manpower
09.2022 - 11.2023
- Provide assistance to customers and fix technical problems through email, phone, and other electronic means.
- Manage various applications including Amadeus, Weblink, Active Directory, Citrix VDI, Novell, RMM Tool, Air Canada Portal, Microsoft Azure, and Microsoft 365, Exchange, Endpoint.
- Provide escalated technical assistance to junior support staff and end-users.
- Act as a subject matter expert for complex technical issues and provide guidance for their resolution.
Data Administrator
Drivers Check - Toyota Plant, Contract
05.2021 - 08.2022
- Organize and manage company data efficiently.
- Ensure data security and integrity.
- Develop and implement data policies and procedures.
- Troubleshoot data-related issues by Collaborating with teams to understand data needs.
IOS TECHNICIAN
Jump Plus
09.2020 - 04.2021
- Offered technical assistance to team members and clients as needed
- Diagnose hardware and software problems on iOS devices.
- Troubleshoot and fix iOS devices like iPhones and iPads.
- Stay updated on the latest iOS features and updates with continued studies on ATLAS platform
Customer Liaison- Technical Support
Execulink Telecom
02.2020 - 09.2020
- Provided technical assistance to customers using ticketing systems and system management tools such as Aurora, ServiceNow.
- Troubleshot network problems via phone and live chat, offering live support for new connections and issue resolutions.
- Managed and troubleshoot both Execulink and third-party services (Bell, Rogers, Cogeco)
- Troubleshot network problems via phone and live chat, offering live support for new connections and issue resolutions.
Education
APPLIED NETWORK INFRASTURCTURE & SYSTEM ADMIN - Networking And System Admintration
Conestoga College
Kitchener, ON01.2019
BACHELOR OF TECHNOLOGY IN ELECTRONICS & COMMUNICATION - Electronics And Computer Engineering Technology
Guru Tegh Bahadur Institute of Technology, IPU
01.2018
Skills
- IT infrastructure proficiency
- Network Administration
- Microsoft 365
- Virtualization Technologies
- Hardware and Software Configuration
- Application support
- Technical Troubleshooting
- Manual tester
- Analytical and Critical Thinking
Certification
- Certified Tester, Foundation Level
- IBM IT Support- Technical Support Professional certificate
- IOS TECHNICIAN TRAININGS (Atlas, Certifications Fundamentals, ACiT, ACMT)
- Apple Certified Support Professional
- Networking Foundations: Networking Basics
References
References available upon request.
Timeline
Certified Technical Advisor
The IT Support Centre
11.2023 - Current
Technical Support Analyst
Kyndryl Canada, Contract With Manpower
09.2022 - 11.2023
Data Administrator
Drivers Check - Toyota Plant, Contract
05.2021 - 08.2022
IOS TECHNICIAN
Jump Plus
09.2020 - 04.2021
Customer Liaison- Technical Support
Execulink Telecom
02.2020 - 09.2020
APPLIED NETWORK INFRASTURCTURE & SYSTEM ADMIN - Networking And System Admintration
Conestoga College
BACHELOR OF TECHNOLOGY IN ELECTRONICS & COMMUNICATION - Electronics And Computer Engineering Technology
Guru Tegh Bahadur Institute of Technology, IPU
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