Nima Daria

Highly skilled and results-driven IT Support Specialist with over 5 years of experience in providing technical support, troubleshooting, and problem-solving solutions. Proficient in managing and resolving complex hardware and software issues, ensuring optimal system functionality. Adept at providing excellent customer service, ensuring smooth user experience and satisfaction. Proven ability to communicate effectively with both technical and non-technical individuals, translating technical jargon into layman's terms. Strong attention to detail, able to prioritize and manage multiple tasks effectively. Seeking opportunities to utilize I, expertise to contribute to the success of an organization. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented IT Technical with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Astute IT Technical with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

• Technical Support Fundamentals, coursera, 11/2023, https://coursera.org/share/1ce8729225c35c931e60b1612bd8ed31
• IT Ticket Management with Typeform, Coursera, 11/2023, https://coursera.org/share/fc25db4d272b5fa9a36f79ff81b4f4cb
• Network Installation Fundamentals, Coursera, 11/2023
• MCSE 2016, Arjang Tehran, 09/2019
• MCSA 2012, Microsoft, 07/2019, https://www.credly.com/badges/e821b82d-7cfb-4379-8d77-905f9196c1c5/linked_in_profile
• ITIL FOUNDATION, Danapardaz, 02/2017
• SERVER TECHNOLOGY, Tehran Technical Complex, 05/2013
• NETWORK +, Tehran Technical Complex, 10/2003

• Paya Foolad Kavir Yazd, 08/2022: Implemented a computer network using a workgroup setup, which was later upgraded to a G10 HP server with Esxi services for improved accessibility and security. Acquired an ERP software to enhance operational management. Increased the number of users from 10 to 100, procuring and deploying 80 workstations.
• Manage Engine Desktop Central Server Installation, Fakoor Sanat Tehran, 07/2021: Utilized integrated management software to support Linux, Mac, and Windows operating systems. Implemented Desktop Central program for automation of routine tasks, software deployment, resource management, and remote PC usage.
• Purchasing a server and providing a virtual solution for the company's servers, Ronakco, 06/2018: Upgraded servers to HP G10 server with virtualization settings, updated Active Directory, and implemented backup solutions. Configured networking components such as DNS, DHCP, Active Directory, File Server, and ISA Server.
• Network design and network implementation, Ronakco, 02/2015: Designed and implemented a passive internal network with 8 network switches and complete cabling for 40 nodes.
• Setting up floating internet, Ronakco, 05/2013: Implemented a floating Internet solution with restrictions for user access. Configured Microtek router as a PPPOE server and Microtek User Man as an Account Manager, serving more than 70 active users with different profiles.