Simo Abouelaz
Niagara Falls,ON
Summary
Results-driven professional with expertise in sales operations, business development, and account management. Maximizes operational impact with minimal resource expenditure while driving success for leading organizations. Fluent in English, French, and Arabic, with a strong focus on customer experience and relationship building. Recognized as a growth-focused change agent who collaborates effectively within teams and efficiently manages projects. Key skills include market research, account management and planning, business development, sales operations, customer experience management, client relationship building, team collaboration and leadership. Proficient in Microsoft Office (Word, Excel, PowerPoint) and Microsoft Dynamics 365 (D365) for customer relationship management, sales tracking, and reporting. Personable and adaptable with strong communication and language skills. Knowledgeable in customer service principles and sales techniques in both English and French. Capable of building positive client relationships and driving sales.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Bilingual Sales Service Representative
Golf Town
Toronto, Ontario
06.2023 - Current
- Successfully resolve customer inquiries, ensuring timely and efficient solutions, and consistently exceed performance targets
- Cross-sell and up-sell products to existing customers, driving increased sales
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Operations Manager
Power Golf Custom Club Fitting
03.2021 - Current
- Lead sales growth and maintain long-term customer relationships in the custom golf club fitting industry
- Leverage deep knowledge of golf club fitting processes to identify and fulfill customer needs, presenting appropriate products and services
- Build and maintain a robust customer base by developing strategies to engage inactive or low-value customers
- Consistently meet or exceed sales objectives through proactive business development and personalized service
Operations Manager
Al Atlas Luxury Car Transport
12.2015 - 06.2018
- Fostered strong client relationships by consistently engaging with key decision-makers, driving long-term business partnerships
- Secured contract renewals and upsell opportunities, contributing to company growth
- Conducted in-depth interviews with industry experts, providing valuable insights into client needs and market trends
- Supported project managers and teams by offering strategies and solutions for project completion, ensuring deadlines and quality standards were met
Education
Honours Bachelor of Business Administration - International Commerce and Global Development
Niagara College
Niagara Falls, OntarioSkills
- Market Analysis
- Consumer Behavior Insights
- Customer Relationship Management
- Sales Process Optimization
- Team Collaboration
- Skilled in Microsoft Office Tools
- Experienced with Microsoft Dynamics 365
- Sales Performance Monitoring
- Identifying Business Opportunities
- sales performance
Bilingual Proficiency
Certification
AGCP Professional Club Fitter
Timeline
Bilingual Sales Service Representative
Golf Town
06.2023 - Current
Operations Manager
Power Golf Custom Club Fitting
03.2021 - Current
Operations Manager
Al Atlas Luxury Car Transport
12.2015 - 06.2018
Honours Bachelor of Business Administration - International Commerce and Global Development
Niagara College
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