Simmi Toor
Calgary,AB
Summary
Result oriented Customer Service Specialist trusted in prioritizing tasks and managing responsibilities in high-pressure environments. Proven track record in collaborating with teams to achieve both personal and organizational objectives. Recognized for effectively resolving escalated customer support issues, enhancing customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Air Canada
Calgary, Alberta
07.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services via phone calls and e-mails.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with refunds, reimbursements, compensations, billing, discounts and any other queries.
Shipping Clerk
Amazon
Calgary, Alberta
09.2020 - 06.2022
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Worked closely with internal departments such as purchasing and receiving to ensure timely delivery of products.
- Conducted regular audits of warehouse operations for compliance with company policies and procedures.
Education
Master of Arts - English
Punjab University
Chandigarh, India05-2015
Skills
- Can comfortably articulate in English, Hindi, and Punjabi
- Scored an overall 75 band score in the IELTS exam (Listening: 85, Reading: 70, Writing: 70, Speaking: 75)
- Adept at using multiple screens and navigating through different computer software
- Hold an empathetic, customer-centric approach in de-escalating complex situations
- Always open to accepting constructive criticism and possessing a strong work ethic
- Highly skilled in negotiation, problem resolution and excellent in handling work in a fast paced environment
References
Available upon request.
Timeline
Customer Service Representative
Air Canada
07.2022 - Current
Shipping Clerk
Amazon
09.2020 - 06.2022
Master of Arts - English
Punjab University
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