TAVLEEN KAUR
Surrey,BC
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ZARA
12.2021
- 1
- Open and maintain customer accounts by recording account information 2
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem. 3
- Maintain financial accounts by processing customer adjustments 4
- Manage large amounts of incoming calls 5
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution 6
- Keep records of customer interactions, process customer accounts, and file documents 7
- Follow communication procedures, guidelines, and policies 8
- Resolve customer complaints via phone, email, mail, or social media 9
- Greet customers warmly and ascertain problem or reason for calling
Health Care Support Worker
Maple Hill Long Term
Langley, BC
06.2023 - Current
- Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
- Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
- Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.
- Maintained clean, safe, and well-organized patient environment.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Cashier
Mary Brown's Chicken and Taters
05.2021 - 12.2021
- 1
- Scan goods and ensure pricing is accurate. 2
- Collect payments whether in cash or credit. 3
- Issue receipts, refunds, change or tickets. 4
- Redeem stamps and coupons. 5
- Cross-sell products and introduce new ones. 6
- Resolve customer complaints, guide them and provide relevant information. 7
- Greet customers when entering or leaving the store. 8
- Maintain clean and tidy checkout areas.
Cashier, Customer Service and Helper in Kitchen
Tim Hortons
01.2018 - 04.2019
- 1
- I did stocking and refilling of items. 2
- Maintains a solid knowledge of product and services available in unit. 3
- Prepared food in fast paced environment. 4
- Fluent in English and mostly worked at graveyard shifts. 5
- Encourages an exciting and fun work environment while motivating team members to meet goals. 6
- Worked in fast paced environment and meet high standards. 7
- I handled multiple tasks at a time.
Education
Health Care Support Worker -
Native Education College
Vancouver, BC05.2024
Higher School
01.2017
Skills
- FOODSAFE Level 1 certificate
- Serving It Right: Alcohol Service Training certificate
- Fluent in English, Punjabi and Hindi
- Good writing skills
- Friendly personality and a genuine interest in helping others
- Excellent communication skills
- Conscientious, organized and attention to detail
- English communication skills, oral and written
- Customer service experience
Availability
Full time
References
Available upon request
Languages
English, Punjabi
Elementary
Timeline
Health Care Support Worker
Maple Hill Long Term
06.2023 - Current
Customer Service Representative
ZARA
12.2021
Cashier
Mary Brown's Chicken and Taters
05.2021 - 12.2021
Cashier, Customer Service and Helper in Kitchen
Tim Hortons
01.2018 - 04.2019
Health Care Support Worker -
Native Education College
Higher School