Dynamic and results-oriented professional with a proven track record at Holiday Inn International Toronto Airport and Conf, excelling in guest relations and maintaining high hospitality standards. Leveraged expertise in chemical safety and customer service to enhance guest satisfaction and reduce complaints. Demonstrated flexibility and a commitment to excellence, significantly improving operational efficiency.
Hi, I’m
Sileola Akintaju
Brampton,ON
Summary
Overview
7
years of professional experience
1
Certification
Work History
Holiday Inn International Toronto Airport and Conf
Housekeeping Room Attendant
07.2024 - Current
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
Leisure Spring Hotels
Receptionist
01.2018 - 01.2023
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
Obafemi Awolowo University Nigeria
Bachelor from Home Economics
08.2017
University Overview
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Dusting furniture
- Customer service-focused
- Mopping floors
- Chemical handling
- Chemical safety knowledge
Certification
Housekeeping Certificate, HTA75,Toronto
Timeline
Housekeeping Room Attendant
Holiday Inn International Toronto Airport and Conf
07.2024 - Current
Receptionist
Leisure Spring Hotels
01.2018 - 01.2023
Housekeeping Room Attendant hospitality training
Obafemi Awolowo University
Bachelor from Home Economics
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