TANVEEN KAUR KHAIRA
Calgary,Canada
Summary
Tech-savvy hospitality professional accomplished in running properties with latest strategies and successful approaches for reaching customers. Record of keeping property full and operating with profit. Seeks out opportunities to enhance business profile and build long-term customer loyalty. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
9
9
years of professional experience
Work History
Guest Service Agent
Holiday Inn Toronto International Airport
Toronto, ON
08.2022 - Current
- Achieved a guest satisfaction rating of 95% through prompt resolution of inquiries, concerns, and special requests
- Increased positive online reviews by 20% through consistently exceeding guest expectations
- Handled challenging situations with composure and professionalism, resolving conflicts to the satisfaction of both the guest and hotel
- Collaborated with housekeeping, maintenance, and other hotel departments to ensure seamless guest experience
Night Auditor
Aloft Vaughan Mills by Marriott
Toronto, ON
01.2022 - 03.2023
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted hotel guests with check in and out procedures courteously. Audited and balanced cash and credit transactions daily and reset the register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed balance procedures for hotel accounts and resolved discrepancies.
Guest Service Manager
Fairfield Inn & Suites
Barrie, ON
01.2019 - 07.2021
- Established daily competitive sales strategies based on hotel forecast and city-wide supply and demand.
- Helped make Schedule, Payroll, New Incentives and Bonuses References available.
- Worked closely with housekeeping and engineers to make sure all rooms were available on time.
- Assisted with resolving guest recovery and making sure everything was done in a timely order.
- Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
Front Desk Associate
JW Marriott the Rousseau Muskoka Resort & Spa
Port Carling, ON
05.2018 - 01.2019
- Checked in guests in a high volume, fast-paced environment ensuring requests were met and accurate billing.
- Offer the highest quality customer service to all guests to ensure a comfortable stay and to guarantee repeat business.
- Recognized for ability to handle and resolve confrontational guest situations.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Front Counter
Tim Hortons
Barrie, Ontario
08.2016 - 01.2018
- Played as a committed team member and helped the customers. Accurately handled cash and.
- Ensured cleanliness of store and equipment
Education
Diploma - Hospitality and Tourism Management
Georgian College City of Barrie
Barrie, ON01.2018
Skills
- Sales
- Multitasking
- Time management
- Training and mentoring
- Problem resolution
- Organization
- Decision-making
- People skills
Qualifications
- Opera
- FMPMS
- Fosse
- LightSpeed
- WebRezPro
Timeline
Guest Service Agent
Holiday Inn Toronto International Airport
08.2022 - Current
Night Auditor
Aloft Vaughan Mills by Marriott
01.2022 - 03.2023
Guest Service Manager
Fairfield Inn & Suites
01.2019 - 07.2021
Front Desk Associate
JW Marriott the Rousseau Muskoka Resort & Spa
05.2018 - 01.2019
Front Counter
Tim Hortons
08.2016 - 01.2018
Diploma - Hospitality and Tourism Management
Georgian College City of Barrie
Similar Profiles
Sileola AkintajuSileola Akintaju
Housekeeping Room Attendant at Holiday Inn International Toronto Airport and ConfHousekeeping Room Attendant at Holiday Inn International Toronto Airport and Conf
Daryna FomichovaDaryna Fomichova
Housekeeper at Holiday Inn Toronto Airport EastHousekeeper at Holiday Inn Toronto Airport East
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Osama NedalOsama Nedal
Healthcare Security Officer at Paladin Security GroupHealthcare Security Officer at Paladin Security Group
TOMISIN BABALOLATOMISIN BABALOLA
Volunteer at Beddington Pentecostal ChurchVolunteer at Beddington Pentecostal Church