Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sierra Dignard

Summary

Residential care professional with a strong background in administrative support, customer service, and confidential records management. Experienced in MS Word, Excel, and invoicing systems, with proven ability to organize information, respond to inquiries courteously, and contribute to a welcoming, resident-focused environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Behavioural Counsellor

Genesis Residential Treatment Program
09.2021 - Current
  • Deliver crisis intervention services to individuals in acute distress, preventing escalation and ensuring immediate safety and stabilization.
  • Implement evidence-based behavioural and therapeutic interventions, building trust through shared activities and reducing behavioural incidents with effective de-escalation techniques.
  • Collaborate with Residential Counselors, the BCBA, and primary care physicians by conducting assessments, maintaining detailed records, and sharing progress updates to create and adjust treatment plans for measurable resident progress.
  • Build strong therapeutic relationships with residents by engaging in shared activities, spending meaningful time together, and fostering connection through conversation.
  • Coach residents in daily living skills, including personal hygiene, budgeting, laundry, and household chores, to promote greater independence and self-care.
  • Guide and mentor new Residential Counselors during onboarding to support team integration.

Cleaner

Calypso Theme Waterpark
07.2021 - 08.2021
  • Opening duties of ensuring a safe and clean environment for optimal customer experience
  • Cleaned and sanitized bathrooms, according to established protocols.
  • Removed trash, debris and other waste materials from premises.

Ice Cream Server and Cashier

Dairy Queen Grill & Chill
05.2020 - 03.2021
  • Delivered friendly and efficient customer service in a fast-paced environment.
    Assisted with order preparation, maintained a clean and organized workspace, and supported coworkers during peak periods.
    Trained new team members on daily tasks and procedures to ensure smooth operations.

Cashier

Shoppers Drug Mart
10.2019 - 03.2020
  • Operated cash register for cash, credit, and lottery transactions, maintaining accuracy and a balanced cash drawer.
  • Assisted customers with purchases, returns, and locating merchandise.
  • Restocked and organized front-lane items to ensure a clean and well-stocked area.

Administrative Assistant

Carleton Mushroom
06.2019 - 09.2019
  • Ensured accurate record-keeping through data entry and database management for company information.
  • Delivered excellent customer service by providing thorough responses to client inquiries.
  • Managed, created, and organized customer invoices for over 50 different stores using specialized invoicing software.
  • Used Excel and Word to track orders, organize data, and prepare internal reports.

Prep Cook and Dishwasher

The Stable Restaurant
11.2017 - 02.2019
  • Assisted chefs with ingredient preparation and operated dishwasher to clean dishes, silverware, and cooking utensils.
  • Measured, weighed, and mixed ingredients according to recipes.
  • Maintained a clean and hygienic kitchen by sweeping, mopping, and taking out trash.
  • Supported a positive work atmosphere through effective communication and teamwork.

Education

Ontario College Certificate - Pre-Health Sciences Pathway To Advance Diplomas

Niagara College
Online
04-2026

High School Diploma -

Osgoode Township High School
06-2019

Skills

  • Mental health support
  • Building rapport
  • Client advocacy
  • Crisis intervention techniques
  • Behavior monitoring
  • Client records management
  • Treatment plans
  • Data collection
  • Proficient in Microsoft applications

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • First Aid and CPR (July 2024)
  • Understanding and Managing Aggressive Behaviour (UMAB) certification (September 2025)
  • Nonviolent Crisis Intervention CPI Certification (December 2023)

Timeline

Behavioural Counsellor

Genesis Residential Treatment Program
09.2021 - Current

Cleaner

Calypso Theme Waterpark
07.2021 - 08.2021

Ice Cream Server and Cashier

Dairy Queen Grill & Chill
05.2020 - 03.2021

Cashier

Shoppers Drug Mart
10.2019 - 03.2020

Administrative Assistant

Carleton Mushroom
06.2019 - 09.2019

Prep Cook and Dishwasher

The Stable Restaurant
11.2017 - 02.2019

High School Diploma -

Osgoode Township High School

Ontario College Certificate - Pre-Health Sciences Pathway To Advance Diplomas

Niagara College

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Sierra Dignard