Open To Work
Iliza Nyamwasa
Ottawa,Ontario
Work Preference
Summary
Bilingual professional with a BSc in Neuroscience and Mental Health and experience in client service, administration, documentation, scheduling, data entry, leadership, and supporting individuals with complex behavioural needs. Known for strong organization, communication, and problem-solving skills.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Behavioural Counsellor
Bairn Croft
05.2025 - Current
- Facilitated group programming and coordinated daily activities to enhance life skills and promote community integration for individuals with developmental disabilities and behavioral needs.
- Observed and documented clients' abilities, needs, and behaviors to inform the development of individualized support plans (ISPs).
- Ensured compliance with organizational policies and procedures regarding confidentiality, medication administration, safety, documentation, and incident reporting.
Store Associate and clerk
Winners
08.2021 - 05.2025
- Greeted shoppers, operated POS system, processed transactions, and performed administrative tasks to ensure smooth store operations.
- Maintained store organization through effective stock management, regular inventory counts, and strategic scheduling.
- Provided excellent customer service during high-traffic situations to enhance shopper experience.
Medical Research Interviewer
Elemental Data Collection
09.2019 - 08.2021
- Conducted phone interviews to gather insights and feedback from individuals across North America.
- Maintained accurate digital records and databases, ensuring compliance with organizational policies and privacy standards.
- Conducted structured interviews using scripted questionnaires to capture accurate research responses.
- Verified participant eligibility and maintained strict adherence to study protocols.
- Recorded responses in data collection systems with consistent attention to detail.
Camp counsellor
RA summer Camps
06.2017 - 08.2019
- Planned and led recreational and educational activities for children (ages 5–17) to enhance confidence, social skills, and cooperation
- Addressed behavioural challenges with patience and empathy, employing de-escalation and positive reinforcement techniques to foster a supportive environment
Education
Bachelor of Science - Neuroscience and Mental Health
Carleton University
Ottawa, Ontario04.2024
Skills
- Skilled in delivering quality service in high-pressure environments
- Strong listening and communication skills in English and French
- Microsoft Office proficiency
- Proficient in documentation and report writing
- Strong attention to detail
- Strong organizational skills
- Client relations
- Administrative support expertise
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Nonviolent Crisis Intervention (NVCI) | Exp: Aug 2027, First
- AID/CPR-C | Exp: Aug 2028
Timeline
Behavioural Counsellor
Bairn Croft
05.2025 - Current
Store Associate and clerk
Winners
08.2021 - 05.2025
Medical Research Interviewer
Elemental Data Collection
09.2019 - 08.2021
Camp counsellor
RA summer Camps
06.2017 - 08.2019
Bachelor of Science - Neuroscience and Mental Health
Carleton University