SIDHANT SAINI
ONTARIO, CA
Summary
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Determining the priorities of given tasks and managing work orders in the most efficient way.
Overview
5
5
years of professional experience
Work History
Respite Specialist
Star Security
03.2022 - 08.2023
- Ensured safe work environment, following standards and regulations.
- Trained security guards for fire and emergency response.
- Collaborated with clients and local enforcement offering feedback.
- Efficiently handled and prioritized security tasks, ensuring timely response and minimizing potential risks.
Technical Support/Sales Advisor
24-7 Intouch
10.2020 - 12.2021
- Delivered first-line support for hardware, OS, web applications, and software installation issues.
- Ensuring customer satisfaction handling 50-60 daily calls, matching solutions to diverse needs.
- Tailored solutions based on customer needs, addressing a broad range of requirements.
- Utilizing analytical skills to troubleshoot and resolve complex technical challenges.
Front Desk Associate
First Service Residential
01.2019 - 10.2020
- Welcomed and supported visitors, fostering positive relationships and loyalty.
- Handled reservations, check-ins, and check-outs using internal software.
- Managed daily bookkeeping activities.
- Served as the initial point of contact for emergencies, coordinating with medical and law enforcement teams.
Education
Post Graduate Diploma - Global Business Management
Fleming College
Peterborough, ON05.2020
Bachelor of Commerce -
Panjab University
India05.2018
Skills
- Strong customer service skills and problem-solving experience
- Experience in proactive marketing calls and conducting simple sales
- Experience in technical skills by promoting and demonstrate use of digital technologies
- Strong communication and interpersonal skills with ability to work in professional and efficient manner
Certification
• Dispatching (2023)
• Freight brokerage (2023)
• Security License (2019)
• First Aid License (2019)
Languages
English
Hindi
Punjabi
Timeline
Respite Specialist
Star Security
03.2022 - 08.2023
Technical Support/Sales Advisor
24-7 Intouch
10.2020 - 12.2021
Front Desk Associate
First Service Residential
01.2019 - 10.2020
Post Graduate Diploma - Global Business Management
Fleming College
Bachelor of Commerce -
Panjab University
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