Prinka Puri
Scarborough,ON
Summary
Dedicated and passionate professional with effective management, and interpersonal skills keen to gain more experience in the field of social services and working with divergent communities. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Respite Specialist
ASP Security
10.2023 - Current
- Working with Respite shelter and maintaining safety and security
- Maintaining clear, concise and legible security reports and detailed records
- Handling tactical weapons (Handcuff & Baton)
- Familiar with wearing tactical uniform such as Personal Protective equipment (PPE), resistive vest, two-way radios, torch, etc
- Preventing overdose people with Naloxone and CPR
- Handling situations with best experience and trying to de-escalate
- Fulfilling general security and safety duties under the direction of supervisor gaining familiarity with Equipment such as elevator, lock, hydro, and fire alarm systems
- Peacefully transitioning and de-escalating difficult situations with the community office staff
- Maintaining daily and incident logs of any complaints alongside periodic CCTV surveillance
- Assisting staff in implementing any new initiatives at particular sites as staff training by assuring safety and assisting in various activities
- Undertake other related security functions as access control, patrolling, and checking wellbeing of specified tenants
- Monitor and authorize entrance and departure of clients
- Investigate report and document all irregular, unusual, suspicious, or illegal activities prior to the end of shift
- Respond to and ensure all alarms and incidents are addressed promptly and in accordance with established procedures
- Ensure all security equipment is operational and report any malfunctions to the Security Shift Manager and/or Security Manager
- Answer emergency call and provide immediate care to ill and injured patrons and employees
- Provide first aid and/or emergency medical care to affected personnel and provide a report to the responding EMS unit as required
- Provide training and coaching to all Security Officers as needed
- Ensure Security personnel are fully briefed prior to each shift
- Responsible for completing daily reporting as required
- Ensure compliance with licensing laws, health and safety, and other statutory regulations
- Perform other duties as assigned by the Security Shift Manager and/or Security Manager.
Security Guard
Paladin Security Group
07.2021 - Current
- Maintained and updated hospital security systems as required on a regular basis
- Ensured clean and safe working environment for visitor's patients and hospital staff
- Conducted regular safety inspections of all hospital areas
- Reported all incidents to supervisor in an accurate and timely manner
- Completed work logs after every shift for supervisor review.
Security Supervisor
Star Security & Private Investigation Services
03.2022 - 10.2023
- Working with Respite shelter and maintaining safety and security
- Making incident reports and submit in security office
- Handling baton and handcuffs carefully
- Preventing overdose people with Naloxone and CPR
- Managing other security guards on site and their breaks
- Handling situations with best experience
- Fulfilling general security and safety duties under the direction of the supervisor gaining familiarity with Equipment such as elevator, lock, hydro, and fire alarm systems
- Peacefully transitioning and de-escalating difficult situations with the community office staff
- Successfully achieving promotion within the first 3 months
- Maintaining daily and incident logs of any complaints alongside periodic CCTV surveillance
- Patrolling housing sites with special constables or individually and suggesting changes for improvement of the operational effectiveness of the security process
- Assisting staff in implementing any new initiatives at particular sites as staff training by assuring safety and assisting in various activities
- Undertake other related security functions as access control, patrolling, and checking wellbeing of specified tenants
- Monitor and authorize entrance and departure of clients
- Use of handheld to scan rented cars for inventory and security, review rental agreements, verifies client's identification
- Resolve clients concerns when issue arises, so we can keep a happy customer, give directions, and explain use of car
- Write report of daily activities and irregularities such as equipment or property damage or theft, presence of unauthorized person or unusual occurrences.
Education
Masters in HR & MARKETING - Human Resources Management
Lovely Professional University
2017
Post graduate diploma in Supply chain management -
Canadore College
Toronto, ON12.2021
Post graduate diploma in Human Resource management -
Alpha College
Toronto, ON04.2021
Skills
- Excellent communication skills
- Efficient team player with excellent customer service
- Tactfully investigating complaints and incidents in a prompt and courteous manner
- Quick learner
- Proactive, attention-to-detail, self-motivated, team players
- Tech-savvy skills, familiar with computer basic fundamentals
- Effective applicator of problem solving and decision making skills in difficult, challenging and dangerous situations with successful conflict resolution
- Fluent in English, Hindi & Punjabi
Certification
- Valid Ontario Security License holder
- Standard First Aid and CPR level ‘C' certified with use an Automated External Defibrillator (AED)
- Legal Awareness & Less Force-Ontario
- Work health and safety awareness certificate.
- Use of Force training
- Management of aggressive behavior certification(MOAB)
- Overdose prevention, Recognition and Response Training
- WHMIS
- Baton certification
- Handcuffs certification
- Smart Serve Certificate
- Tricom
- Step De-escalation
Availability
Available for full-time hours (day and night) for the week.Available on weekends as well as statutory holidays.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Respite Specialist
ASP Security
10.2023 - Current
Security Supervisor
Star Security & Private Investigation Services
03.2022 - 10.2023
Security Guard
Paladin Security Group
07.2021 - Current
Masters in HR & MARKETING - Human Resources Management
Lovely Professional University
Post graduate diploma in Supply chain management -
Canadore College
Post graduate diploma in Human Resource management -
Alpha College
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