Mubashir Addow
Etobicoke,ON
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success. Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in security, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
5
5
years of professional experience
Work History
Security Respite Specialist
Four Points Sheraton Hotel / Shelter, WestEgg Security
11.2022 - Current
- Ensure timely and effective patrolling, observing, investigating and acting on possible breaches of security, fire and safety hazards, illegal entry, theft, and malfunction or interruption of utilities
- Provide subject matter expertise using knowledge of security protocols and how to react in diverse scenarios
- Act as an ambassador of the client site by creating a presence that builds a safe and welcoming environment
- Liaise with Shelter management to communicate concerns, issues and challenges to site operations
- Conduct audits of equipment such as radios, keys, Guard Tour devices, CCTV, storage / computer systems
- Ensure daily patrol schedules are followed; conduct spot checks of coverage of posts in person or via CCTV
- Assist with the management of any aggressive visitors (physically and verbally); assist with prevention management of illicit substances and or weapons; secure the location of any found items
- Implemented and maintained daily security checks
- Monitored security cameras and troubleshooted those that needed interference
- Detained trespassers and passed them on to police
- Produced daily reports and logs of irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences or incidents
- Answered phone calls and transferred to the right Rooms and Extensions
- Performed routine patrols throughout the building, grounds, and other building properties nearby
- Worked with EMS, police, or fire departments in cases of emergency
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks
Security Bar Supervisor
Canadian National Exhibition - (Allied Universal)
08.2024 - 09.2024
- Successfully managed and led a team of 3-5 security guards, ensuring efficient shift scheduling and task performance
- Expertly enforce the liquor license act and relevant regulations, ensuring compliance and preventing violations
- Conduct regular and thorough foot patrols to monitor for suspicious activity, identify potential security threats
- Conduct access control procedures to safeguard restricted areas
- Maintain accurate records of incidents, patrol logs, and regulatory compliance, producing detailed reports
- Checked IDs and closely examined patrons' faces to verify age.
- Conducted thorough ID checks for age verification, preventing underage alcohol consumption.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Supported successful event execution by collaborating closely with event organizers on security needs and requirements.
Concierge / Security Guard
Elite Residential Concierge
05.2020 - 07.2023
- Performed security activities in compliance with Private Security and Investigative Service Act; enforced Toronto bylaws, and Trespass to Property Act and the Criminal Code of Canada
- Completed site investigations after alarm responses; investigated medical emergencies / property damage
- Performed opening and closing of client premises; secured premises and personnel by patrolling property, monitoring surveillance equipment; and inspecting access points; permitting or refusing entry
- Observed, investigated, and took appropriate action on security breaches, criminal code violations, fire and safety hazards, illegal entry, theft, and issues with utilities, machinery or equipment
- Prepared daily reports / log books on daily activities, unusual or special occurrences, equipment issuance
- Responded to incidents and requests for emergency assistance, security and fire alarms; assisted in evacuation procedures; escorted authorities, police, fire and EMS personnel to emergency locations
- Defused altercations and proactively resolved and de-escalated potential conflicts using defensive tactics
- Maintained current knowledge of facility, services, policies to respond to public inquiries; conducted tours
- Administered basic first aid and emergency CPR, operating automated external defibrillator when required
- Assisted in movement, entrance, exit of visitors; screened authorized visitors; checked credentials, issued daily pass / temporary cards; escorted/ physically removed / arrested trespassers; surrendered them to Police
- Analyzed security risks and trends and proactively identified systemic problems; devised innovative solutions
Retirement Home Receptionist
Marsh Hill
11.2021 - 09.2022
- Managed resident admissions, ensuring smooth transitions and adherence to facility protocols
- Provided compassionate care to elderly residents, assisting with daily activities such as grooming, medication administration, and mobility
- Developed individualized care plans in collaboration with healthcare professionals, ensuring holistic care and support
- Maintained a safe and clean environment, adhering to health and safety regulations
- Conducted regular inspections and implemented preventive maintenance measures for resident rooms and common areas
- Facilitated communication between residents, families, and healthcare providers, ensuring comprehensive care and support networks
- Organized and led resident meetings, fostering community engagement and feedback
- Offered emotional support and companionship to residents, promoting a nurturing and respectful environment
- Organized recreational and social activities to enhance residents' quality of life and mental well-being
- Maintained accurate and up-to-date records of resident care plans, medical histories, and incident reports
- Collaborated with interdisciplinary teams including nurses, therapists, and social workers to provide comprehensive care plans
- Participated in staff meetings and training sessions to enhance professional development and teamwork
- Addressed resident concerns and inquiries promptly and professionally, ensuring high levels of resident satisfaction
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
O.S.S.D - Ontario Secondary School Diploma
Al-Iklaas foundation School (Private School)
Toronto, Ontario01.2020
Skills
- Sincere customer service focus with 3 years of experience providing facility security and operating and monitoring computerized security equipment, security systems and key systems
- Member of BIPOC community; committed to championing equity, diversity, accessibility, respect & inclusion
- Possess valid Security Guard License, and WHMIS, Standard First Aid and CPR level C and AED Certificates, Ontario Class 'G' Driver's License and eligibility to obtain City's Driver's Permit
- Comprehensive knowledge of relevant legislation; Criminal Code, Trespass to Property Act, Private Security and Investigative Services Act, Security policies (patrolling, emergency response, handcuffing, baton use)
- Highly skilled in use of Personal Protective Equipment (baton, ballistic Tactical vest, handcuffs, radios, etc)
- Consistently demonstrate courtesy, professionalism, tact and diplomacy while maintaining confidentiality
- Strong time management skills; able to prioritize multiple tasks to meet deadlines while under pressure
- Effective verbal and written communication skills; able to provide accurate testimony, explain complex policies in response to inquiries and prepare clear / legible security reports, records, logs, correspondence
- Proficient in using MS Office (Word, Excel) mainframe systems, and databases to compile information
- Exceptional interpersonal skills; able to build rapport, establish consensus and maintain effective professional relationships with diverse staff, members of the public, police and emergency services
- Excellent problem solving and decision-making skills; able to accurately assess situations for urgency / risk
- Proven abilities in active listening and conflict resolution; able to appropriately handle potentially volatile situations using management of resistive behavior and de-escalation training, and defensive tactics
- Cooperative team player with the ability to take initiative and work independently with minimal supervision
- Committed to ongoing training and certification to stay current on policy, best practices and emerging issues
- Physically fit; capable of fulfilling demands of position and passing medical and physical examinations
- Flexible, able to work rotating shifts, weekends, holidays
Professional Development
- WHMIS Certificate, 10/01/23
- Standard First Aid / CPR Level C Certificate, 09/01/23
- Use of Force Certificate, 11/01/23
- Anti-Racism for Workplaces 10/02/23
- , Canadian Police Knowledge Network, 10/01/23
- Using a Trauma-Informed Approach, Canadian Police Knowledge Network, 09/01/23
- Indigenous Awareness, Canadian Police Knowledge Network, 09/01/23
- Report Writing, Canadian Police Knowledge Network
- Homelessness Awareness 11/03/23
- Canadian Police Knowledge Network, 09/01/23
Languages
English
Native or Bilingual
Timeline
Security Bar Supervisor
Canadian National Exhibition - (Allied Universal)
08.2024 - 09.2024
Security Respite Specialist
Four Points Sheraton Hotel / Shelter, WestEgg Security
11.2022 - Current
Retirement Home Receptionist
Marsh Hill
11.2021 - 09.2022
Concierge / Security Guard
Elite Residential Concierge
05.2020 - 07.2023
O.S.S.D - Ontario Secondary School Diploma
Al-Iklaas foundation School (Private School)
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