Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shyanne Tedball

London,Canada

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

Springbank Medical Clinic
01.2024 - 07.2025
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.

Server

Mexicactus Bar and Grill
04.2022 - 03.2023
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Set up dining room to meet hospitality and service standards.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Provided exceptional service to high volume of daily customers.

Medical Assistant

Hamilton Family Health Clinic
04.2021 - 03.2023
  • Registered patients and scheduled appointments using PS Suites EMR
  • Assisted with referrals and prepared medical records for patients.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Collected information, verified insurance and collected copayments for patients as part of check-in process.
  • Maintained confidentiality of records relating to clients' treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Recorded vital signs and medical history for 30+ patients each shift.

Medical Assistant

Advanced Medical Group
11.2018 - 04.2021
  • Greeted patients, checked them in using EMR (Oscar).
  • Made day charts with labels for patients.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Triaged referrals, booked, cancelled and billed patients.
  • Updated medical records both electronically and manually.
  • Booked conference rooms, pharmaceutical drug reps and lunches.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Screened phone calls, faxes, scanning, photocopying.
  • Corrected monthly billing reports OHIP.
  • Transcribed medical records.
  • Booked and managed small procedures for plastic surgeon (Dermatology).
  • Sterilized procedure tools using autoclave.
  • Prepared procedure trays, tools for physician.
  • Trained new staff and students.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Internship Student

Parkwood Mental Institute
02.2017 - 05.2017
  • Company Overview: Mental Health Care Building
  • Engaged in a wide variety of activities with long term patients such as playing games, going for walks and attending group therapy sessions.
  • I also had the pleasure to assist nursing staff with organization (meals, activities).
  • Mental Health Care Building

Education

Diploma in Medical Office Administration -

Westervelt College
London, ON
01.2020

Diploma in Human Services Foundation -

Fanshawe College
London, ON
01.2017

High School Diploma -

Mother Theresa Catholic Secondary School
London, ON
01.2015

Skills

  • Microsoft Office
  • Excel
  • PowerPoint
  • Outlook
  • Word
  • EMR/EHR
  • OHIP Billing
  • Typing
  • Scheduling
  • Confidential File Management
  • Interpersonal Skills
  • Listening Skills
  • Time Management
  • Data Entry
  • Attention to detail
  • Team Player
  • Multi-tasking
  • Organizational Skills
  • Bilingual
  • Problem-solving
  • Multitasking and organization

Languages

French
Native or Bilingual

Certification

  • Intramuscular (I/M) Injection Workshop - 2024

Timeline

Medical Office Assistant

Springbank Medical Clinic
01.2024 - 07.2025

Server

Mexicactus Bar and Grill
04.2022 - 03.2023

Medical Assistant

Hamilton Family Health Clinic
04.2021 - 03.2023

Medical Assistant

Advanced Medical Group
11.2018 - 04.2021

Internship Student

Parkwood Mental Institute
02.2017 - 05.2017

Diploma in Human Services Foundation -

Fanshawe College

High School Diploma -

Mother Theresa Catholic Secondary School

Diploma in Medical Office Administration -

Westervelt College

Similar Profiles

CREATE PROFILE
Shyanne Tedball