Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Latifa Mustafa

Winnipeg,Manitoba

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

Sage Creek Medical Center
02.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used Software to schedule appointments for doctor visits and procedures.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
  • Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
  • Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.

Banking Advisor

RBC Royal Bank
09.2021 - 02.2023
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.
  • Contributed to client retention efforts by maintaining a high level of professionalism and exceptional customer support.
  • Identified opportunities for cost savings within the branch, implementing process improvements that positively impacted operational efficiency.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.

Office Administrative Assistant

ABM College
11.2018 - 08.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Management Assistant

Apple
07.2016 - 12.2018
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Identified communication channels to set roadmap to distribute information.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Controlled costs to keep business operating within budget and increase profits.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.

Sales Representative

Nissan Motor Corporation
12.2013 - 07.2016
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Customer Service Representative

Bell MTS
01.2012 - 11.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Arts - Bussiness

University of Manitoba
Winnipeg, MB
10.2020

MEDICAL OFFICE ASSITANT

CDI COLLEGE
Winnipeg, Canada
07.2017

High School Diploma -

Daniel McIntyre Collegiate Institute
Winnipeg, MB
07.2014

Skills

Front Desk Operations

Appointment Scheduling

Medical Terminology

Office Administration

Microsoft Office

HIPAA Compliance

Patient Relations

Records Management

Electronic Medical Records

EMR / EHR

Teamwork and Collaboration

Friendly, Positive Attitude

Time Management

Dependable and Responsible

Call center experience

Conflict Resolution

Complaint Handling

Microsoft Excel

Microsoft Outlook

Languages

English
Full Professional

Certification

Healthcare aid

Timeline

Medical Office Assistant

Sage Creek Medical Center
02.2023 - Current

Banking Advisor

RBC Royal Bank
09.2021 - 02.2023

Office Administrative Assistant

ABM College
11.2018 - 08.2021

Management Assistant

Apple
07.2016 - 12.2018

Sales Representative

Nissan Motor Corporation
12.2013 - 07.2016

Customer Service Representative

Bell MTS
01.2012 - 11.2014

Bachelor of Arts - Bussiness

University of Manitoba

MEDICAL OFFICE ASSITANT

CDI COLLEGE

High School Diploma -

Daniel McIntyre Collegiate Institute

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Latifa Mustafa