Bobbie-Jo Baverstock
Kitchener,ON
Summary
I am a graduate of Trios college’s Medical Office Assistant program and am currently in search of a wonderful new opportunity. I have over 14 years experience in the customer service industry, five of which I spent doing receptionist work and three years as a medical office assistant specifically, in a busy family/travel practice. I am very proficient with Microsoft Office. I excel at administrative duties such as filing, data entry, scheduling, billings and collections, patient registration, multi-line phone lines, email responses, collections, EMR and paper records. In addition, I have excellent interpersonal skills, conflict resolution, time management and work well in both an individual and group settings. I am driven and truly love a challenge.
Overview
3
3
years of professional experience
Work History
Medical Office Assistant
KW Travel Clinic- MOA
10.2022 - Current
- Answer phones in a kind and courteous manner, return emails, book appointments for new and existing clients using an EMR type system as well as answer simple questions regarding travel and travel vaccines, follow-up with patients to ensure that they have received all vaccines in a series to ensure that the patients have the best coverage possible.
- Collecting money, cheques and performing starting and end of day procedures with an interact machine.
- Open the office, turn on computers, prep rooms, ensure the doctors have what they may need for the day, printing day sheets, faxing out requests and prescriptions as well as ensuring all the mail reaches the proper people in a timely manner.
- Performing medical assistant duties such as: urine tests, strep tests, pregnancy tests, weight checks, bp checks, filling out of any paperwork that is required and assisting with anything else the Drs may require.
- Filing, documenting patient interactions
- Invoice creation, collection and documentation of payments
- Order office and medical supplies
- Keep office clean and well organized
- Implemented new office procedures and filing systems
- Keep excellent receipts regarding all office expenses
- Train new employees
Medical Office Administrator
CPS
03.2022 - 10.2022
- Answer all incoming calls and messages in a timely and courteous manner
- Scheduling, canceling and rescheduling of all patient appointments
- Ensure all outgoing mail such as faxes or requisitions are sent in a timely manner
- Ensure all incoming mail such as faxes and referrals are responded to in timely and professional manner
- Follow up with outstanding referrals, requisitions and specialist appointments
- Protect patients' rights by maintaining confidentiality of medical, personal and financial information.
- Use Cerebrum to maintain and update over 500 medical records.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Comfort patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Register new patients and updated existing patient demographics by collecting detailed patient information.
- Called and faxed pharmacies to submit prescriptions and refills.
Clinical Coordinator
Paramed
11.2021 - 07.2022
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Managed emergency patients and handled patient treatment concerns.
- Ordered and maintained appropriate stock and supplies.
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Communicated with patients, ensuring that medical information was kept private.
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and nurse availability.
- Comforted patients by anticipating patients' anxieties and answering patients' questions.
- Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
Receptionist Administrator
Spectramedx
02.2021 - 09.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Fulfilled customer requests such as orders and returns.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Received and routed business correspondence to correct departments and staff members.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Prepared invoices on bi-weekly basis, effectively sending out bills for upwards of 300 customers monthly.
- Pitched in to assist with special projects and additional tasks.
Education
Medical Office Administrator - Medical Office Administrator
Trios College
Kitchener, ON03.2018
High School Diploma -
Eastwood Collegiate Institute
Kitchener, ON05.2017
Skills
- Payment Collection and Processing
- Patient Relations
- Insurance Billing Procedures
- Healthcare Coding
- Patient Care
- Scheduling for both Patients and Doctors
- Understanding of Medical Terminology
- Medical Records Management
- Transcription
- Accounting
- Microsoft Office
- Multitasking abilities
- Creative problem solving
- Multi-line phone talent
- Recordkeeping strengths
- Excellent listening skills
- Stocking/Ordering supplies
- Professional telephone demeanor
- Managing Office Supply Inventory
- Typing 70 words per minute
- Mail handling
- Event Coordination
- Office management
- Office administration
- Time management
- Attention to Detail
Volunteer work
Lead Crocheter/Owner of Bobbie's Craft Castle
Kitchener, ON - 01/08/2021 - Current
Create stuffed animals of different kinds for customers.
Take custom orders.
Create sweaters/bags/blankets/hats etc for customers.
Create new patterns from scratch.
Once a month we take a week to crochet different pokemon and mythical creatures that we deliver to the hospital in hopes of giving some people something that will make them smile.
Keep records of materials, customers and payments.
Keep customers up to date regarding their purchases.
Ship customer orders.
Eating Disorder Support Group- Founder/Group Leader
Kitchener, ON - 01/2020 to Current
Counsel each member of our support group through difficult times and situations.
Listen to member concerns and make recommendations on actions.
Help find facilities, dieticians, and doctors specializing in eating disorders all over the world.
Connect new members of our support group with veteran members for 24 hour support and accountability.
Organize our weekly meeting where we discuss our good days/bad days, meal plans, any discrimination we faced and our hopes for the next week.
Help our members arrange video meetings as interventions.
We also help our members through video meetings to tell their loved ones they need assistance and help to answer any questions their loved ones may have.
Data Entry Clerk- House of Friendship
Kitchener, ON- Every Christmas season
Every year that I have time around the holidays, I volunteer as a data entry clerk with the house of friendship. I help organize the volunteers for the christmas drives by reaching out via phone, email or letter. I also send out thank you letters to all the volunteers. It is a wonderful feeling to be involved in helping so many people.
Timeline
Medical Office Assistant
KW Travel Clinic- MOA
10.2022 - Current
Medical Office Administrator
CPS
03.2022 - 10.2022
Clinical Coordinator
Paramed
11.2021 - 07.2022
Receptionist Administrator
Spectramedx
02.2021 - 09.2021
Medical Office Administrator - Medical Office Administrator
Trios College
High School Diploma -
Eastwood Collegiate Institute
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