Shyamala Millar
Toronto,ON
Summary
Highly ethical and disciplined professional with over 14 years of expertise in the charitable sector, with strong operations administration ability, leading projects, setting goals, and delivering exceptional client service by understanding business needs and priorities. Results-oriented with the ability to meet deadlines, set priorities, and multi-task in fast-paced and challenging environments. Meticulous attention to detail, strategic thinker with exceptional analytical and problem-solving skills. Highly relational with the ability to collaborate with internal and external teams, manage, and implement projects to ensure systems, tools, and technology are optimized to improve profitability and promote consistent performance. Adaptable and change-oriented with an attitude towards continuous improvement. Blackbaud Raisers Edge Fundamentals certification (bCRE) – Achieved 94%, recognized as a Superuser.
Overview
8
8
years of professional experience
Work History
Fundraising Database Manager
Humber College Institute Of Technology & Advanced Learning
02.2019 - 05.2024
- Operations Administration: Collaborated with cross-functional teams to implement and execute systems to integrate with Raiser's Edge - Mailchimp, Importacular, Raisin, ThankView, promoting workflow efficiencies for fundraising initiatives and Humber College's Unlimited Campaign that raised 90 Million. Activities included scheduling and leading meetings, creating and sharing meeting agendas, taking meeting meetings minutes, and follow up on action items.
- Developed Raisers Edge-NXT training matrix, policy and procedure manual, and trained all new team members as part of onboarding process.
- Led process improvements such as designing data request forms for event registrations, advanced data segmentations/ queries and reports.
- Executed database clean-up activities.
- Established RE-NXT security access levels matrix for Advancement team and external Campaign volunteers.
- For the Annual Giving & Leadership program, collaborated with the internal team and external consultant to create queries and data files for email and direct mail solicitations, and for analysis of fundraising data, donor demographics.
- Regularly created lists for Humber programs, event invitations, staff appeals, finance reports, affinity partners, and stewardship collateral to support all programs in the Advancement & Alumni department including the Annual Giving, Leadership, Major Gifts, Scholarships and Alumni programs.
- In implementing new HR system, collaborated with HR to develop staff payroll donation report, ensuring errors in previous report process were resolved.
- Trained Gift Administrator for activities related to Gift Administration and Event Registration and invitation list requests.
Senior Development Officer, Database Management
Branksome Hall
06.2018 - 01.2019
- Created advanced annual donor and giving report lists, event invitation and follow-up lists, donor recognition wall list, segmented annual appeal lists, stewardship reporting, annual report metrics, T3010 reporting, and audit reporting.
- Performed database maintenance activities, completed imports, exports, global changes, updated constituent records for appeals, funds, campaigns and other database coding, data mining, consistently promoting data accuracy and integrity.
- Ensured accurate and timely gift coding, issued receipts and acknowledgments for online and offline donations, and event registrations for school and foundation.
- Managed and coordinated monthly reconciliation and annual audit requests with Finance department and with auditors.
- Acted as representative to auditor to review processes.
- Created and managed online donation and event registration forms utilizing Blackbaud NetCommunity, improving efficiencies for gift processing by developing URL naming convention for segmented mailing.
Fundraising Database Administrator
Ronald McDonald House Charities
07.2017 - 06.2018
- Provided training for gift administrator on database processes, clean-up projects, and CRA compliance for receipting
- Ensured accurate and timely gift administration, tax receipting and acknowledgment for over 6,000 online and offline gifts annually
- Collaborated with Development Manager and team to develop coding stamp to promote consistency in gift coding
- Managed monthly reconciliation and annual audit report requests with Finance department and with auditors
- Liaised with Finance to reconcile gifts with Financial Edge and Raiser's Edge integration
- As Raisers Edge database team lead, developed, documented, and communicated database policies, standardized procedures, and best practices
- Led team training on current and new RE processes
- Created dashboards to establish efficient tracking system for fundraisers to support moves management
- Developed and managed online donation and event registration forms utilizing Blackbaud NetCommunity.
- Performed team training related to Gift Administration and Event Registrations.
Donor Relations and Database Administrator
Diocese of Toronto, Synod Office
02.2016 - 06.2017
- Led implementation of pre-authorized remittance project for over 50 parishes with unique charitable registration numbers, implementing donation receipting and custom reporting.
- Defined process, increased efficiency, and reduced risk for offline donations, from donation receipt, entry, and delivery to Finance for bank deposit, ensuring appropriate review and signatory.
- Ensured accurate and timely gift processing and data entry for two databases: diocese and foundation produced tax receipts, monthly revenue reconciliation, annual audit, and T3010 filing reports.
- Remained current with Raiser's Edge data management techniques and acted as in-house Blackbaud RE and IATS liaison
- Performed regular database maintenance to ensure accuracy and effectiveness.
- Generated queries, analytical reports, segmented lists, acknowledgment letters, and pledge reminders.
- Implemented Blackbaud MobilePay App technology for credit card donations at annual event.
Education
Bachelor of Science -
University of Toronto
Toronto, ONInvestment Funds in Canada -
Canadian Bankers Association
Toronto, ONSkills
- Operations Administration
- Communication
- Leadership
- Raiser's Edge
- Project Management
- Microsoft Office
- Event Planning
- Problem Solving
- Adaptable & Creative
- Microsoft Office
- Relationship building - internal & external
- Teamwork
Professional Development
- Management Essentials Program (Active Leadership) - Humber College
- Foundation of Project Management – University of Toronto
- Training and Development – George Brown College
- Blackbaud Virtual Conference (bbcon)
- Blumbergs' Canadian Charity Law Bootcamp 2020
- 4-Part ImportOmatic Basics Training Series
Community Service
- WaterClub Condominiums, Board of Directors, Treasurer
- Syl Apps Youth Centre, Counselor & Advocate for Youth with being treated for Mental Health
- State Street Bank & Trust Company, Philanthropy Committee
Timeline
Fundraising Database Manager
Humber College Institute Of Technology & Advanced Learning
02.2019 - 05.2024
Senior Development Officer, Database Management
Branksome Hall
06.2018 - 01.2019
Fundraising Database Administrator
Ronald McDonald House Charities
07.2017 - 06.2018
Donor Relations and Database Administrator
Diocese of Toronto, Synod Office
02.2016 - 06.2017
Bachelor of Science -
University of Toronto
Investment Funds in Canada -
Canadian Bankers Association
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