Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Guo

Richmond,BC

Summary

Creative Assistant Manager with proven ability to proactively manage team activities and store operations to drive revenue and efficiency. Demonstrates exceptional skills in monitoring processes to adapt to changing demands, leveraging a strategic approach to customer relationships, and a commitment to excellent clienteling. Offers strong leadership in sales, customer service, and service clerk management, backed by a track record of achieving outstanding outcomes through strategic team building and customer engagement.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Coach
Vancouver, BC
07.2023 - Current
  • Spearheaded the development and execution of innovative marketing strategies to significantly boost company sales.
  • Conducted comprehensive monitoring of store performance metrics to enhance sales, profitability, and customer service ratings.
  • Devised and implemented tactics to heighten customer satisfaction and strengthen brand loyalty.
  • Provided leadership and coaching to employees, focusing on constructive feedback and fostering long-term career development.

Lead Supervisor

Coach
Richmond, BC
04.2022 - 07.2023
  • Advocated and exemplified best practices in selling and service, elevating team performance to meet rigorous metrics.
  • Effectively managed floor supervisor assignments to optimize team selling efforts and customer interaction.
  • Actively participated in strategic meetings with senior management to align store objectives with corporate initiatives.

Store Manager

Bingo Creatives
Richmond, BC
12.2017 - 06.2022
  • Developed and executed business strategies to maximize sales and profitability, aligning store operations with corporate goals.
  • Enhanced customer engagement and loyalty through targeted customer satisfaction strategies.
  • Oversaw the creative merchandising of products according to seasonal trends and promotional events, improving visual appeal and sales potential.
  • Cultivated strong, supportive relationships with all team members, encouraging a collaborative and innovative work environment.

Education

Bachelor of Design - Interaction Design

EMILY CARR UNIVERSITY OF ART AND DESIGN
Vancouver, BC
06-2022

Skills

  • Business Development
  • Customer Relations
  • Team Building and Leadership
  • Performance Evaluations
  • Strategic Marketing & Sales Initiatives
  • Operations Management
  • Employee Coaching & Development

References

References available upon request.

Timeline

Assistant Store Manager

Coach
07.2023 - Current

Lead Supervisor

Coach
04.2022 - 07.2023

Store Manager

Bingo Creatives
12.2017 - 06.2022

Bachelor of Design - Interaction Design

EMILY CARR UNIVERSITY OF ART AND DESIGN
Jessica Guo