Anusha Gheibi
Vancouver,BC
Summary
"Through my diverse experiences, I have honed my skills in fostering a collaborative and high-performance environment, consistently delivering exceptional customer experiences and enhancing brand loyalty. I excel in adapting processes to meet changing conditions, increasing efficiency, and maximizing profitability. As a motivational leader, I am adept at nurturing relationships with customers, team members, and senior management, ensuring alignment and success across all levels."
Overview
5
5
years of professional experience
3
3
Certificate
Work History
Assistant Store Manager
GUESS Factory
03.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- A proven track of the highest performance in the regional level in sales, customer experience management, and store handling ability.
District Sales Manager
Chemical Industry
05.2020 - 08.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Tracked weekly sales to develop detailed reports for senior leadership, using CRM.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Developed strong relationships with key referral sources, resulting in [11]% increase in referrals while Pandemic time.
Sales Manager
Chemical Industry
02.2019 - 04.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Evaluated performance against goals and implemented appropriate development plans.
Education
MBA - Finance
New York Institute of Technology
Vancouver, BC08.2023
BBA - Finance
Central Azad University
Tehran, Iran03.2019
Skills
- Solution Selling
- National Account Management
- New Business Development
- Account Management
- Market Research
- Business Planning
- Customer Relationship Management
- Business Development and Planning
- Goals and Performance
- Sales Leadership
- Loss Prevention
- Business Development
- Department Oversight
- Operations Oversight
- Microsoft Access
Languages
English
Full Professional
Persian
Native or Bilingual
Kurdish
Native or Bilingual
Certification
- Certified Bloomberg, BMC - Feb 2022
- DMI,Digital Marketing Institute, Mar 2023
- Project Management Professionals, PMP, Oct 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Assistant Store Manager
GUESS Factory
03.2022 - Current
District Sales Manager
Chemical Industry
05.2020 - 08.2022
Sales Manager
Chemical Industry
02.2019 - 04.2020
MBA - Finance
New York Institute of Technology
BBA - Finance
Central Azad University
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