Shubham Kathuria
Carp,ON
Summary
Dedicated and detail-oriented professional with a background in dentistry, healthcare administration, and proven experience in cashiering, customer service, office administration, and dental practice. Seeking a challenging role that leverages my diverse skills and contributes to organizational success.
Overview
4
4
years of professional experience
Work History
Medical Office Assistant
West Carleton Family Health Centre
03.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Cashier and customer service personnel
Canadian Tire
09.2023 - 02.2024
- Proficiently handled cash, credit/debit cards, and other forms of payment securely, including counting money, making change, and balancing cash drawers
- Maintained a high level of product knowledge to assist customers effectively
- Managed cash register operations, including opening and closing procedures
- Worked collaboratively with colleagues to maintain a smooth workflow, assisted during busy periods, and provided support to other areas of the store as needed
Office Administrator
Avionz Consulting
05.2023 - 08.2023
- Coordinated office operations and administrative tasks to ensure smooth workflow
- Managed phone calls, emails, and other communications
- Prepared and maintained documents, reports, and office records
- Scheduled appointments and meetings and coordinated travel arrangements
Senior Associate
Innodata
04.2022 - 12.2022
- Reviewing medical records including test results, medical history and treatment plans
- Identifying and extracting pertinent information such as diagnoses, allergies etc
- Maintaining confidentiality: Adhering to strict protocols to protect patient privacy and sensitive medical information
- Demonstrating proficiency in medical terminology and healthcare concepts to summarize medical information
Dental Intern
Inderprastha Dental college and Hospital
03.2021 - 03.2022
- Interact with patients in a professional and courteous manner, assisting with appointment scheduling, inquiries, and providing information on dental procedures and treatments
- Assist senior dentists during patient examinations, dental procedures, and treatments
- Educate patients on proper oral hygiene practices, post-treatment care instructions, and preventive dental measures to maintain optimal oral health
- Maintain accurate and detailed patient records, including treatment plans, progress notes, and diagnostic images, in compliance with regulatory standards and confidentiality guidelines
- Actively participate in educational programs, workshops, and training sessions to enhance clinical skills, knowledge of dental procedures, and familiarity with dental equipment and technologies
Education
Postgraduate certificate - Healthcare administration
Canadore college
Scarborough, CA12.2023
Bachelor of Dental Surgery -
Himachal Institute of Dental sciences
Delhi, India03.2020
Skills
- CPR and first aid
- Office management and administrative support
- Customer service and communication
- Record keeping and documentation
- Time management and organizational skills
- Microsoft office
- EMR management proficiency
Languages
English
Native or Bilingual
Timeline
Medical Office Assistant
West Carleton Family Health Centre
03.2024 - Current
Cashier and customer service personnel
Canadian Tire
09.2023 - 02.2024
Office Administrator
Avionz Consulting
05.2023 - 08.2023
Senior Associate
Innodata
04.2022 - 12.2022
Dental Intern
Inderprastha Dental college and Hospital
03.2021 - 03.2022
Postgraduate certificate - Healthcare administration
Canadore college
Bachelor of Dental Surgery -
Himachal Institute of Dental sciences
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