Gallimore Stephanie

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Prepared and processed patient referrals and transfer requests.
• Answered phone calls and messages for physician and medical facility, scheduling appointments, and handling patient inquiries.
• Supported patient follow-up care by scheduling appointments and facilitating referral processes.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

• Maintained a clean and organized workspace, contributing to a positive customer experience.
• Boosted sales through upselling menu items and promoting daily specials to customers.
• Facilitated smooth operations by accurately handling cash transactions and balancing the register daily.
• Demonstrated strong multitasking abilities while juggling multiple orders simultaneously without compromising on quality or accuracy of work delivered.
• Ensured timely completion of assigned tasks during shift changeovers, supporting smooth transitions between teams.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.