SHRUTI KAPILA
Edmonton,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Staples
09.2023 - Current
- Demonstrated ability to work effectively both independently and collaboratively in a team setting.
- Enhanced skills in organization and communication through participation in coursework and volunteering.
- Developed effective communication techniques through continuous engagement with others.
- Acquired in-depth expertise in data entry, analysis, and reporting.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
D-Mart Shopping Centre
01.2023 - 06.2023
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged with customers to build rapport and loyalty.
- Excellent communication skills, both verbal and written.
Education
BBA - Business Administration
NorQuest College
Edmonton, AB09.2025
High School Diploma -
Tagore Model Sr. Sec. School
04.2022
Skills
- Sales Forecasting
- Problem-solving abilities
- Multi-tasking strength
- Speech Clarity
- Reliable and Responsible
- Time Management
- Customer Service
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Punjabi
Native or Bilingual
Work Preference
Work Type
Part TimeLocation Preference
RemoteOn-SiteImportant To Me
Flexible work hoursCareer advancementCompany CulturePaid sick leaveTimeline
Customer Service Representative
Staples
09.2023 - Current
Sales Associate
D-Mart Shopping Centre
01.2023 - 06.2023
BBA - Business Administration
NorQuest College
High School Diploma -
Tagore Model Sr. Sec. School
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