Lorin Angell
Edmonton,AB
Summary
Results-oriented Sales Professional with expertise in customer needs analysis, product demonstrations, and relationship building. Skilled in fostering strong customer connections and mentoring teams to enhance performance. Focused on delivering tailored solutions and driving sales growth through effective communication and collaboration. Proven ability to transform underperforming territories into successful markets.
Overview
33
33
years of professional experience
Work History
Outside Sales Representative, Tech Rep /Demo Representative
Gomme Sales Ltd ( Kuma Outdoor, Elan, Leki, Roxa )
Edmonton, Alberta
09.2012 - Current
- Demonstrated products to potential customers and answered questions to close sales.
- Executed product demonstrations for customers, emphasizing features and benefits to facilitate purchasing decisions.
- Educated customers on product features and technical details to highlight benefits.
- Conducted customer needs analysis to identify tailored product solutions.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Cultivated relationships with outdoor retailers to enhance product visibility.
- Trained new sales staff on product knowledge and effective sales techniques.
- Provided feedback to management on customer needs and competitive landscape.
Territory Rental Manager ( Trailer / Agriculture )
Flaman Group of Companies
Nisku, Alberta
06.2011 - 08.2018
- Employed sales techniques to boost sales and services.
- Developed and executed sales strategies to enhance customer engagement and drive rental growth.
- Answered telephones to assist customers and resolve issues.
- Welcomed customers, offered assistance and answered questions by providing rates, terms, and conditions of rental.
- Developed and implemented strategies to enhance customer service and improve overall rental experience.
- Developed and implemented strategies to increase customer satisfaction with rental process.
- Maintained strong relationships with vendors providing services such as repairs, cleaning, landscaping.
- Facilitated team meetings to enhance communication and collaboration among team members.
- Managed rental operations and customer service for diverse equipment inventory.
- Coordinated scheduling and logistics for equipment deliveries and pickups.
- Oversaw maintenance and inspections of rental equipment to ensure safety compliance.
- Trained staff on rental procedures and customer service best practices.
- Developed relationships with clients to understand their rental needs effectively.
- Resolved customer inquiries and issues promptly to enhance satisfaction levels.
- Collaborated with sales team to promote rental services and expand client base.
Manger
Out of Bounds Ski & Snowboard / Pedalhead Bicycle
Edmonton, Alberta
09.1992 - 06.2018
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Coached and mentored team members to enhance job performance and skill development.
- Conducted regular staff meetings to review progress and pinpoint improvement areas.
- Facilitated discussions to align team objectives and enhance collaboration among members.
- Monitored staff performance and addressed issues to maintain operational standards.
- Trained staff on customer service and product knowledge techniques.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Evaluated vendor relationships to optimize supply chain effectiveness.
- Oversaw inventory management and procurement processes for seasonal products.
- Coordinated promotional events to enhance customer engagement and sales.
- Facilitated communication between departments to streamline workflow processes.
Education
Certificate of Completion - Approach To Leadership/Business/Service
Disney Institute
Edmonton, AB10.2017
Some College (No Degree) - Fashion Merchandising
John Casablancas Modeling & Career Center
Edmonton, ABHigh School Diploma -
Jasper Place Composite High School
Edmonton, AB01-1988
Skills
- Lead generation
- Sales forecasting
- Customer needs analysis
- Product demonstrations
- Product presentations
- Field sales
- Sales management
- Customer relationship management
- Market analysis
- Customer service
- Team collaboration
- Time management
- Problem-solving
- Effective communication
- Relationship building
Affiliations
Skiing , Mountain biking , Paddle boarding , Volleyball
Timeline
Outside Sales Representative, Tech Rep /Demo Representative
Gomme Sales Ltd ( Kuma Outdoor, Elan, Leki, Roxa )
09.2012 - Current
Territory Rental Manager ( Trailer / Agriculture )
Flaman Group of Companies
06.2011 - 08.2018
Manger
Out of Bounds Ski & Snowboard / Pedalhead Bicycle
09.1992 - 06.2018
Certificate of Completion - Approach To Leadership/Business/Service
Disney Institute
Some College (No Degree) - Fashion Merchandising
John Casablancas Modeling & Career Center
High School Diploma -
Jasper Place Composite High School