Shelley Lohr

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Utilized customer service software to manage interactions and track customer satisfaction.

Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Responded to telephone and in-person requests for information.
• Evaluated customer purchase requirements and recommended best-fit company offerings.
• Stayed knowledgeable on latest meals solutions, innovations and technological advancements through continuous training.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services

• Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
• Pre-screened applicants and scheduled interviews with appropriate team members if needed.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Coordinated schedules to arrange management interviews with applicants.
• Studied job descriptions and qualifications to determine applicant requirements.
• Collaborated with hiring managers to understand job requirements and expectations.

• Self-motivated, with a strong sense of personal responsibility.
• Cultivated interpersonal skills by building positive relationships with others.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Completed point of sale opening and closing procedures.

• Documented records of call information.
• Administered phone interviews to survey participants.
• Followed call center protocols when notifying participants of call purpose and use of information.
• Coded data from participant interviews.

• Managed inventory control, cash control, and store opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised day-to-day operations to meet performance, quality and service expectations
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences

• Skilled at working independently and collaboratively in a team environment.
• Skilled at working independently and collaboratively in a team environment
• Excellent communication skills, both verbal and written
• Proved successful working within tight deadlines and a fast-paced environment

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.