Shruti Kakkar
Calgary
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Stage Experience Lead
Sephora
06.2024 - Current
- Lead and coach a team of Beauty Advisors to deliver exceptional client experiences aligned with Sephora’s service model.
- Drive sales through personalized consultations, product demonstrations, and effective cross-selling strategies.
- Oversee daily stage (sales floor) operations, including merchandising, tester management, and visual presentation to maintain brand standards.
- Partner with Store Leadership to implement events, client activations, and new product launches to maximize engagement.
- Monitor client feedback, resolve escalations, and implement solutions to ensure a seamless shopping journey.
- Train, motivate, and inspire team members, fostering a culture of inclusivity, teamwork, and service excellence.
Beauty Advisor
Sephora
08.2023 - 06.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
General Manager
Madhatters
01.2022 - 08.2023
- Managed over 5 stores and 3 franchisees.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store Manager
Madhatters
06.2021 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Manager
Walmart
02.2020 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative
Walmart
09.2018 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science -
Kwantlen Polytechnic University
Surrey, BC05-2021
Skills
- Flexible and adaptable
- Leadership & Team Development
- Time management
- Attention to detail
Languages
English
Timeline
Stage Experience Lead
Sephora
06.2024 - Current
Beauty Advisor
Sephora
08.2023 - 06.2024
General Manager
Madhatters
01.2022 - 08.2023
Store Manager
Madhatters
06.2021 - 12.2021
Customer Service Manager
Walmart
02.2020 - 08.2021
Customer Service Representative
Walmart
09.2018 - 02.2020
Associate of Applied Science -
Kwantlen Polytechnic University
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