Tiara Munoz
Delta,Canada
Summary
Dynamic professional with extensive experience at Sephora, adept at enhancing customer loyalty through strategic initiatives. Proven leadership in mentoring teams and streamlining operations. Bilingual with strong communication skills and proficiency in Microsoft Excel, driving actionable improvements based on customer feedback. Committed to delivering exceptional service and fostering a positive workplace culture.
Overview
6
6
years of professional experience
Work History
Stage Experience Lead
Sephora
04.2024 - Current
- Developed and executed customer experience strategies to enhance brand loyalty.
- Collaborated with cross-functional teams to streamline operational processes and improve service delivery.
- Analyzed customer feedback to identify trends, driving actionable improvements in service offerings.
- Mentored team members on best practices for delivering exceptional customer experiences.
Assistant Store Manager
Dynamite Garage
10.2022 - 03.2024
- Worked with managers to create individual development plans for employees.
- Assisted in the recruitment process, including posting job openings, reviewing resumes and interviewing candidates.
- Maintained a safe workplace environment by ensuring all safety protocols are followed properly. Developed and maintained employee records, such as vacation time and personal information.
- Resolved conflicts between employees or between employees and supervisors through effective communication techniques.
- Ensured compliance with all federal, state and local regulations pertaining to personnel administration processes.
- Collaborated with department heads on strategic staffing initiatives that meet organizational goals.
- Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Back of House Manager
Victoria's Secret
02.2021 - 10.2022
- Developed and executed customer experience strategies to enhance brand loyalty.
- Collaborated with cross-functional teams to streamline operational processes and improve service delivery.
- Analyzed customer feedback to identify trends, driving actionable improvements in service offerings.
- Mentored team members on best practices for delivering exceptional customer experiences.
Server
Una Pizza + wine
06.2019 - 02.2021
- Ensure that all guests felt Welcome, and provided responsive, professional service Maintained clean and work stations that were cohesive with the restaurant's standards
- Expanded knowledge of drink customization, learning over 20 combinations, based on inventory and customer requests., Help customers to order online
- Facilitated on-boarding of new employees
Education
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Robert Thirsk
Calgary, Ab05.2020
Skills
- Leadership
- Bilingual
- Microsoft word
- Microsoft excel
- Time management
- Serving
- Customer Service Skills
- Communication skills
- Computer skills
- Manager
Languages
Spanish
Castilian
Timeline
Stage Experience Lead
Sephora
04.2024 - Current
Assistant Store Manager
Dynamite Garage
10.2022 - 03.2024
Back of House Manager
Victoria's Secret
02.2021 - 10.2022
Server
Una Pizza + wine
06.2019 - 02.2021
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Robert Thirsk
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