KAIWEN LI
Charlottetown,PE
Summary
Results-driven retail professional with 3+ years of experience in beauty, customer service, and education, supported by a Master of Education in Leadership. Proven track record in sales, operations, and client relationship management. Recognized for leadership potential and effective communication. Passionate about the beauty industry, skilled in team leadership, conflict resolution, and delivering exceptional client experiences. Bilingual in English and Mandarin.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Stage Experience Lead
Sephora
09.2025 - Current
- Oversee multiple store “Worlds” including Client Experience, Beauty Services, and Operations, ensuring seamless execution across departments.
- Lead and coach Beauty Advisors on client engagement, sales techniques, and service excellence, driving team performance and consistency.
- Monitor daily KPIs (e.g., conversion, BI sign-ups, MPOS usage), and provide feedback to improve sales results and client experience.
- Partner with the Store Director and other Leaders to coordinate floor coverage, ensuring optimal staff placement in fragrance, skincare, and checkout zones.
- Address performance gaps by observing team behaviors, giving real-time coaching, and recognizing positive contributions.
- Support onboarding and training of new team members, fostering a culture of collaboration and accountability.
- Act as a role model for company values, maintaining a client-first mindset while balancing operational priorities
Beauty Specialist
Shoppers Drug Mart
08.2023 - 09.2025
- Consistently recognized as a top performer, frequently achieving the highest sales per hour across beauty categories.
- Co-organized in-store beauty events (Shoppers' Beauty Mingle), providing personalized one-on-one makeup services to drive client engagement and boost sales.
- Took initiative in merchandising and inventory tasks, ensuring stock accuracy, visual compliance, and a smooth daily workflow.
- Contributed to onboarding new hires and provided support during peak hours, helping to maintain strong team performance.
- Built long-term client relationships through personalized consultations, increasing repeat business, and customer loyalty.
- Awarded Employee of the Month for exceptional performance and reliability.
Educator (Autism Support)
Little Blessings Child Care Centre
01.2023 - 07.2025
- Led daily programs and behavioral interventions for a child with autism, demonstrating empathy, patience, and structured leadership.
- Acted as a liaison between parents, teachers, and administrators, resolving conflicts and ensuring consistent communication.
- Collaborated with specialists and guided support staff to implement individualized education plans, earning recognition from government officials and school experts.
- Successfully supported the child’s progress, leading to a smooth transition into school.
Guest Service Representative (Acting Supervisor)
Shipwright Inn
05.2022 - 11.2022
- Delivered personalized service for boutique hotel guests, including reservations, check-in/out, and tailored recommendations.
- Acted as a temporary supervisor in the manager's absence, training and mentoring new hires to ensure that service standards were met.
- Assumed responsibility for staff scheduling and shift coordination, aligning team coverage with guest needs.
- Partnered with housekeeping and management to align room readiness with guest requirements.
- Resolved service issues with professionalism and empathy, maintaining high guest satisfaction.
Education
Master of Education in Leadership
University of Prince Edward Island
12-2022
Fashion Design
Henan University of Engineering
07-2017
Skills
- Sales performance and client experience
- Time management and organization
- Conflict resolution and communication
- Leadership and team development
- Retail operations management
- Training and coaching
Affiliations
- IRSA Newcomer Program Volunteer – Supported newcomer families adapting to PEI community resources.
- CSSA Arts Director, UPEI – Led cultural performances, including Mid-Autumn Festival events, fostering teamwork and community engagement.
Certification
- Leadership and Team Development(UPEI coursework & applied practice)
- Shoppers Drug Mart-Product knowledge & Brand Traning
- First Aid
Timeline
Stage Experience Lead
Sephora
09.2025 - Current
Beauty Specialist
Shoppers Drug Mart
08.2023 - 09.2025
Educator (Autism Support)
Little Blessings Child Care Centre
01.2023 - 07.2025
Guest Service Representative (Acting Supervisor)
Shipwright Inn
05.2022 - 11.2022
Fashion Design
Henan University of Engineering
Master of Education in Leadership
University of Prince Edward Island