Shreya Korde
Summary
Dynamic & an accomplished leader with proven Operations Management Experience and expertise in Microsoft Excel, adept at fostering high-performing teams at Rogers Communications Inc. Excelled in employee onboarding & offboarding, significantly enhancing team productivity and morale. Known for outstanding leadership and driving staff development and organizational growth through strategic training and benefit management. Proven track record in reducing turnover and driving employee satisfaction, demonstrating exceptional ability in benefit management and ESAT championing.
Overview
15
15
years of professional experience
Work History
Call Centre Operations
Rogers Communications Inc
01.2014 - 03.2024
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Reduced employee turnover rates with targeted retention initiatives, including competitive compensation packages and career advancement opportunities.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Conducted comprehensive risk assessments for projects, implementing appropriate mitigation strategies to minimize potential issues.
- Led employee relations through effective communication, coaching, training, and development.
- Facilitated meetings to communicate team performance goals and results.
- Developed performance measurement strategies, identifying areas for improvement.
- Coordinated team collaboration to share ideas and build best practices.
- Administered weekly, monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Implemented training programs to maximise team member development and potential.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Established and maintained performance, quality and service standards for professional customer care.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Evaluated employee performance on Monthly, mid yearly and annual basis and coached and trained 21 team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
Trainer - Call Centre
Rogers Communications Inc
03.2009 - 12.2013
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
- Educated clients on proper use of products and systems.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Tracked attendance and evaluated progress for assigned trainees.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
No Degree - Diploma in Advanced Computing
C-DAC:Centre For Development of Advanced Computing
Ahmedabad, Gujarat, India06.2003
BBA - Accounting And Finance
University of Gujarat
Ahmedabad, India11.2000
Skills
- Operations Management Experience
- Microsoft Excel, Powerpoint, Word, MS One Note
- SAP SuccessFactors
- Oracle HCM
- Employee Onboarding & Offboarding
- Leadership Experience
- ESAT Champion
- Benefit Management
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Marathi
Professional Working
Timeline
Call Centre Operations
Rogers Communications Inc
01.2014 - 03.2024
Trainer - Call Centre
Rogers Communications Inc
03.2009 - 12.2013
No Degree - Diploma in Advanced Computing
C-DAC:Centre For Development of Advanced Computing
BBA - Accounting And Finance
University of Gujarat
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