Gurjot Dhaliwal
Surrey,BC
Summary
Proven leader with a track record of enhancing operations and boosting sales at Rogers Communications Inc. Excelled in KPI tracking and team leadership, consistently surpassing sales targets through effective strategies and fostering a collaborative work environment. Skilled in financial management and mentoring, adept at driving results and solving complex problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Rogers Communications Inc
01.2023 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Associate
Rogers Communications Inc
09.2021 - 12.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Over achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sales Associate
Telus Communications
07.2019 - 01.2021
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Assistant Office Administrator
Sutlej Garments
05.2017 - 03.2019
- Maintained accurate records of office expenses, contributing to budget control and cost reduction efforts.
- Improved communication channels by updating contact information for clients, vendors, and staff members regularly.
- Assisted in the management of daily office operations, ensuring smooth workflow and timely completion of tasks.
- Reduced paperwork backlog by diligently organizing digital files into an easily accessible database system.
- Supported department heads with scheduling, correspondence, and project coordination for increased productivity.
Education
Post Degree Diploma - Business Administration
Langara College
Vancouver, BC12.2022
Bachelor of Arts - Psychology
Kalinga University
India04.2017
Skills
- KPI Tracking
- Management Team Building
- Financial Management
- Operations Management
- Decision-Making
- Team Leadership
- Workforce Management
- Marketing and Promotions
- Sales Strategies
- Mentoring and Coaching
- Hiring and Training
- Problem-Solving
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Social Media Marketing Certificate
Serve it Right
Security license
Timeline
Assistant Store Manager
Rogers Communications Inc
01.2023 - Current
Sales Associate
Rogers Communications Inc
09.2021 - 12.2022
Sales Associate
Telus Communications
07.2019 - 01.2021
Assistant Office Administrator
Sutlej Garments
05.2017 - 03.2019
Post Degree Diploma - Business Administration
Langara College
Bachelor of Arts - Psychology
Kalinga University
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