ALIAA ELMENSHAWI
Summary
Multi-faceted, highly ambitious, efficient and reliable professional with over 10 years of experience supporting Customers, Executives, Sales personnel, and Business clients to drive company revenue and improve Business shares.
Overview
12
12
years of professional experience
Work History
National Account Representative - Partner Retail
Rogers Communications Inc
08.2021 - Current
- Build relationships with partners from assigned accounts to retain existing relationships, grow share of business and establish long-term growth.
- Design, develop and communicate promotions to maximize Rogers/Fido/Chatr wireless' market share within assigned accounts
- Prepare sales presentations for partners showing success and credibility of products.
- Resolve problems with high-profile customers within assigned accounts to maintain relationships and increase return customer base.
- Collaborate with upper management to implement continuous improvements and execute strategies to meet and exceed monthly/quarterly sales, shares, and performance objectives.
- Hold meetings with field sales team members to identify selling hurdles and offer insight, coaching and training into best remedies and strategies.
- Compile and analyzed data to determine approaches to improve sales and develop co-op marketing and sales programs to drive and exceed key KPIs.
- Maintain retailers' financial invoices and payables; including validation of promotional offers on invoices, accruals and OEM co-funding submissions.
Sales Specialist- Partner Retail Sales Ops
Rogers Communications Inc.
02.2019 - 08.2021
- Primed communicating all retail related programs and promotional updates (Sales bulletins distribution, Daily communications from"Go To Market" newly approved programs, etc.)
- Managed weekly meetings between partner retail Ops, Sales and Marketing teams
- Primed Chatr brand for partner retail. (managed partner retail's hardware forecasting for prepaid devices, assisted with new Chatr tool launches, joined and contributed in weekly meetings with Chatr upper management teams, managed any system/ program/ customer related escalations for Chatr within the partner retail group)
- QBR prime (managed and organized Quarterly business reviews between Stakeholders from all partners and Rogers/Fido/Chatr/Hardware marketing and upper management teams)
- Managed and resolved Call Center related challenges for the partner retail channel (Supported and resolved call center escalations coming from partner retail channels, collaborated and worked with Call Center upper managements to implement ways that improves daily support for partner retail channel)
- Managed the retrieval process for partner retail contract requests for BOT, OOP, CET and AR
- Managed new location setups in the system and maintained location records for all partner retailers
- Contributed in ADHOC projects such as, various tool launches, focus groups setups between Ops team and Regional/ National/ partners to discuss possible strategies to increase business share and drive/ exceed different KPIs . Assist the Regional sales/ National sales team with any system or program related support as needed
Enterprise Business Services Consultant.
Rogers Communications Inc.
06.2017 - 02.2019
- Provided world class Business to Business (B2B) service that enhanced each customer experience.
- Ensured pricing and information is correct, accurate, complete, and in compliance with company policy and the Corporate sales contract.
- Assessed clients' needs and recommend the appropriate goods or services.
- Promoted sales to existing Corporate clients and identified potential clients.
- Consulted with business clients after sale to resolve problems and provide ongoing support.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Evaluated customer needs and feedback to drive product and service improvements
Customer Relations Representative
Fido Solutions Inc.
11.2015 - 06.2017
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service and achieved Top Performer status.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
- Developed reputation of being efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Routinely answered customer questions regarding merchandise and pricing.
- Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction.
Tour Leader
Elmenshawi Tours
03.2012 - 04.2015
Education
BBA - Economics
Modern Academy For Science And Technology
Cairo, Egypt2015
Skills
- Exceptional communication skills
- Extremely organized
- Accurate and detail oriented
- Account management
- B2B sales
- Self-motivated
- Powerful negotiator
- Creative problem solver
- Analytical problem solver
- Strategic account development
Accomplishments
- Received the prestigious Vendor of the Year award from the assigned partner channel two years in a row.
- Business Excellence Award recipient - Rogers Partner Retail Channel.
- Awarded top performer - Rogers Enterprise Business Unit channel.
- Top Sales Performer - Fido Solutions.
Languages
- English: fluent
- Arabic: mother tongue
Timeline
National Account Representative - Partner Retail
Rogers Communications Inc
08.2021 - Current
Sales Specialist- Partner Retail Sales Ops
Rogers Communications Inc.
02.2019 - 08.2021
Enterprise Business Services Consultant.
Rogers Communications Inc.
06.2017 - 02.2019
Customer Relations Representative
Fido Solutions Inc.
11.2015 - 06.2017
Tour Leader
Elmenshawi Tours
03.2012 - 04.2015
BBA - Economics
Modern Academy For Science And Technology
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