Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Websites
Accomplishments
Timeline
Generic

Shrey Sharma

Toronto,Ca

Summary

Enthusiastic professional with more than a year of corporate experience while pursuing PGDM and certifications in Global Business Management. Help organizations to achieve their project goals through effective leadership and communication skills at all levels through projects tracking and risk mitigations.

Overview

4
4
years of professional experience

Work History

HMR Clerk

Loblaws, Toronto
09.2022 - Current
  • Working for 3 departments, while utilizing multitasking skills
  • Process and manage inventory of the storage department
  • Track the orders and prioritize the shipping for customer
  • Face to face interaction with cx for billings and queries

Customer support Executive

IGT Solution, India
12.2021 - 08.2022
  • Provided excellent customer service of 98% through active listening and sympathy with the clients/ customer
  • Maintained records for Expedia Group traveler client with real time updates and necessary solutions
  • Regularly followed -up on the tickets to ensure timely closure and shared periodic updates with clients through emails
  • Utilized non-verbal communication for providing feedbacks to optimize the teamwork and develop new strategies

Associate Relationship Officer

WishFin, India
08.2021 - 11.2021
  • Utilized new business pitches, Strategic negotiations, and sale closure for the effective on-boarding of new clients
  • Delivered targeted revenue growth to the organization on weekly basis with the help of direct client interaction
  • Build strong customer relationship through feedbacks and surveys for potential referrals

Club Secretary & PRO

Rotaract Club of Delhi Elite, RID 3011
07.2019 - 06.2021
  • Increased 25% of organisation reach and membership for growth and activities awareness
  • Expanded my analysis and administrative skills, while managing organisation data and timely updates

Education

Global Business Management - Financial Planning

Humber College
Toronto, ON
05.2024

Bachelor of Commerce - Honours

Jamia Millia Islamia
New Delhi, India
07.2021

Skills

  • MS Excel
  • Analytical skills
  • Data Reconciliation Reporting
  • Problem Solving
  • Critical Thinking
  • Time management
  • Customer Inquiry Management (CIM)

Languages

Hindi
Native or Bilingual
English
Full Professional
Punjabi
Elementary

Hobbies and Interests

  • Music
  • Cooking
  • Socializing

Websites

Accomplishments

  • Elected Class Representative at Jamia
  • Elected Secretary in Rotaract Club
  • Employee of the Month in Wishfin

Timeline

HMR Clerk

Loblaws, Toronto
09.2022 - Current

Customer support Executive

IGT Solution, India
12.2021 - 08.2022

Associate Relationship Officer

WishFin, India
08.2021 - 11.2021

Club Secretary & PRO

Rotaract Club of Delhi Elite, RID 3011
07.2019 - 06.2021

Global Business Management - Financial Planning

Humber College

Bachelor of Commerce - Honours

Jamia Millia Islamia

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Shrey Sharma