Shivay Jearath
Vancouver
Summary
Accomplished Customer Service Representative at SP Data, adept in critical thinking and relationship building, significantly enhanced customer loyalty through empathetic conflict resolution. Skilled in customer service and active listening, consistently achieved positive outcomes in high-stress situations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SP Data
08.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Brand Ambassador
Market Recon Inc.
01.2023 - 08.2023
- Contributed to successful product launches by executing targeted campaigns and in-store promotions.
- Developed strong relationships with retail partners by providing exceptional support and communication.
- Increased product sales through effective demonstrations and engaging customer interactions.
- Promoted multiple brands concurrently while maintaining unique messaging for each campaign consistently.
Sales Associate
Digitech Payments
03.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
BBA - Marketing
Simon Fraser University
Vancouver, None04-2023
Skills
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Customer service
- Active listening
Timeline
Customer Service Representative
SP Data
08.2023 - 12.2024
Lead Brand Ambassador
Market Recon Inc.
01.2023 - 08.2023
Sales Associate
Digitech Payments
03.2022 - 11.2022
BBA - Marketing
Simon Fraser University
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