Summary
Overview
Work History
Education
Skills
Additional Information
Availability
Languages
Personal Details
Languages
Timeline
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Shivam

Toronto,ON

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Bharti Airtel Limited
Delhi, India
07.2022 - 04.2023
  • Answered customer inquiries via phone, email, and chat.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints promptly and efficiently.

IT Support Specialist

Reliance Jio Infocomm Limited India
Delhi, India
07.2021 - 06.2022
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Assisted colleagues with complex IT problems or inquiries.
  • Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.

Education

Post-secondary education - Project Management

Algoma University
Brampton, ON
12-2024

Bachelor of Science - Computer Science

Punjab Technical University
India
07.2021

Skills

  • Microsoft office
  • Analytical and critical thinking
  • Data analysis
  • Technical support
  • Planning
  • Analytical thinking
  • Critical thinking
  • Excellent communication
  • Complaint resolution
  • Customer service
  • Productivity improvement

Additional Information

I am a passionate content creator who loves to create and edit engaging content on social media.

Availability

7 Days a week

Languages

  • English, Fluent
  • Hindi, Advanced
  • Punjabi, Fluent

Personal Details

Bachelor's Degree, 2

Languages

English
Full Professional
Hindi
Native/ Bilingual

Timeline

Customer Service Representative

Bharti Airtel Limited
07.2022 - 04.2023

IT Support Specialist

Reliance Jio Infocomm Limited India
07.2021 - 06.2022

Post-secondary education - Project Management

Algoma University

Bachelor of Science - Computer Science

Punjab Technical University

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Shivam