Shivam
Toronto,ON
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Bharti Airtel Limited
Delhi, India
07.2022 - 04.2023
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
IT Support Specialist
Reliance Jio Infocomm Limited India
Delhi, India
07.2021 - 06.2022
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Demonstrated advanced product knowledge to solve customer issues.
- Assisted colleagues with complex IT problems or inquiries.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
Education
Post-secondary education - Project Management
Algoma University
Brampton, ON12-2024
Bachelor of Science - Computer Science
Punjab Technical University
India07.2021
Skills
- Microsoft office
- Analytical and critical thinking
- Data analysis
- Technical support
- Planning
- Analytical thinking
- Critical thinking
- Excellent communication
- Complaint resolution
- Customer service
- Productivity improvement
Additional Information
I am a passionate content creator who loves to create and edit engaging content on social media.
Availability
7 Days a week
Languages
- English, Fluent
- Hindi, Advanced
- Punjabi, Fluent
Personal Details
Bachelor's Degree, 2
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Customer Service Representative
Bharti Airtel Limited
07.2022 - 04.2023
IT Support Specialist
Reliance Jio Infocomm Limited India
07.2021 - 06.2022
Post-secondary education - Project Management
Algoma University
Bachelor of Science - Computer Science
Punjab Technical University