Taurandeep Singh
Regina,Saskatchewan
Summary
- Experience working within a cross-functional team displaying strong problem-solving skills and a team player mindset.
- Demonstrated systematic problem-solving in identifying, prioritizing, communicating and resolving quality issues.
- Maintained strong working relationships with clients showcasing a clear understanding of their specific needs and expectations demonstrating excellent interpersonal skills.
- Languages: English, Hindi, Punjabi, Urdu.
- Drives own vehicle to relocate.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
AIRTEL Networks
03.2022 - 09.2023
- Helping customers with opening new accounts
- Resolving issues with current accounts
- Converting physical sims to e-sims
- Resolving customer inquiries, concerns, and complaints promptly and professionally.
Crew member- front end
McDonald's
06.2021 - 02.2022
- Taking orders from customers
- Providing best service possible and upselling
- Coordinating with kitchen crew members
- Striving to meet or exceed customer satisfaction goals and performance metrics
Education
Bachelor - Health Science
University of Regina
College diploma - Computer science and application
Jammu university
08.2023
High school diploma or GED - Biology
Heritage School
07.2021
Skills
- Computer proficiency: MS Word, MS Outlook, MS Excel, Traktik patrolling system, Avigilon Surveillance Systems, Dispatch Operator
- Other Skills Communication Skills:
- Verbal communication
- Written communication
- Active listening
- Interpersonal skills
- Teamwork and Collaboration:
- Collaboration
- Team building
- Conflict resolution
- Relationship building
- Time Management and Organization:
- Time management
- Prioritization
- Organization
- Planning and scheduling
- Problem-solving and Critical Thinking:
- Problem-solving
- Critical thinking
- Analytical skills
- Decision-making
- Adaptability and Flexibility:
- Adaptability
- Flexibility
- Resilience
- Open-mindedness
- Leadership and Management:
- Leadership
- Management
- Delegation
- Coaching and mentoring
- Technical Skills:
- Computer skills (eg, Microsoft Office Suite, data entry)
- Industry-specific software
- Technical proficiency (eg, coding, troubleshooting)
- Customer Service:
- Customer service
- Client relationship management
- Problem resolution
- Empathy
- Attention to Detail:
- Attention to detail
- Accuracy
- Precision
- Quality assurance
- Creativity and Innovation:
- Creativity
- Innovation
- Out-of-the-box thinking
- Problem-solving creativity
Accomplishments
- Awards for Athletic Performance:
- Bagged Bronze medal in a 200m race in Annual National Athletic meet.
- Bagged Silver Medal in Inter-College in 5000m tack event Tournament.
Security And Safety Related Certifications
- Use of Force
- First Aid and CPR
- WHMIS
- BSOT Fire Safety
- Indigenous Awareness
- Note taking and Report Writing
- Computer safety Awareness
- Customer Service
- Active Shooter Situation
- Bomb Threats
- Diversity Awareness
- Field Level Risk Assessments
- High Rise Tower Security
- Mental Health Awareness
- Responding to Opioid Overdoses
- Threat Assessment Management
- Patrol Procedure
- Workplace Violence and Harassment
- Human Right Training
- Customer Service Standards Training
- Fire Safety and High-Risk Building
- Slip Trip and fall
- Workplace Respect
Volunteer Experience
- Social Volunteering, Active Volunteer and attendee for the blood donation camps for the betterment of society with selflessness., Participated in educating school children towards the Traffic rules so that they will become responsible for various schools.
- College Volunteering, Volunteered for 2 years in a row for organizing the athletic tournament at college level., Volunteer the college orientation for new students and assist them to cope up with the college facilities and programs easily.
Timeline
Customer Service Representative
AIRTEL Networks
03.2022 - 09.2023
Crew member- front end
McDonald's
06.2021 - 02.2022
Bachelor - Health Science
University of Regina
College diploma - Computer science and application
Jammu university
High school diploma or GED - Biology
Heritage School
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