SHIVANSH MAJHI
Surrey
Summary
Motivated social service professional experienced in providing compassionate and culturally sensitive support services to vulnerable populations, including those dealing with poverty, homelessness, mental illness, and addiction. Skilled in developing and implementing specialized programming to meet the needs of clients in a variety of settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Extreme Weather Response Shelter Attendant
Options Community Services
10.2024 - Current
- Providing assistance to the homeless people during extreme weather.
- Providing them meals and a friendly environment for the night stay.
- Reduced instances of drug use within the facility by enforcing strict adherence to the shelter''s substance abuse policy.
Casual Front Desk Worker
Surrey Urban Mission Society
01.2023 - Current
- Conducted routine inventory checks of front desk supplies, harm reduction supplies, kitchen supplies, and placing orders as needed to maintain optimal stock levels.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcoming each new arrival pleasantly and confirmed reservations and identification.
- Monitoring the cameras to maintain a safe environment.
- Writing incident reports, and day notes for the upcoming staff.
- Conducting intakes of the new clients and giving them brief tour of the building.
Casual Program Support Worker
Safe Sleep Housing, Surrey Urban Mission Society
01.2023 - Current
- Managed detailed records of program activities, ensuring accurate documentation and easy access to information when needed.
- Doing wellness checks and filing missing person's report.
Shelter Support Worker
Surrey Urban Mission Society
01.2023 - Current
- Help people cope with and solve everyday problems.
- Serving meals, maintaining cleanliness, documenting tasks and monitoring supplies.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
Kitchen Helper
Curry Lounge
12.2022 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room clean.
Cashier/Customer Service
D Mart Superstore
12.2021 - 06.2022
- Provided customer service, processed transactions, managed price changes, collected payments, and maintained a clean working environment.
Education
Grade 12 -
Patel Public School
Rajpura, Punjab03-2022
Associate's degree in Arts -
University Canada West
Vancouver, BC09-2024
Skills
- Customer Service
- Class 5 Driving License
- Flexible Availability
- Client Documentation
- Managing Inventory Stock
- Safety Protocols
- Strong communication skills
- Compassion and empathy
- First aid and CPR certification
- Crisis management
- Record keeping
- Teamwork and collaboration
- Microsoft office
- Housekeeping duties
Certification
- First Aid
- CPR
- Naloxone
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Extreme Weather Response Shelter Attendant
Options Community Services
10.2024 - Current
Casual Front Desk Worker
Surrey Urban Mission Society
01.2023 - Current
Casual Program Support Worker
Safe Sleep Housing, Surrey Urban Mission Society
01.2023 - Current
Shelter Support Worker
Surrey Urban Mission Society
01.2023 - Current
Kitchen Helper
Curry Lounge
12.2022 - 01.2024
Cashier/Customer Service
D Mart Superstore
12.2021 - 06.2022
- First Aid
- CPR
- Naloxone
Grade 12 -
Patel Public School
Associate's degree in Arts -
University Canada West
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