Lovepreet Singh Bhardwaj
Surrey
Summary
Experienced Security Officer with over 5 years of experience in security Industry. Excellent reputation for Conflict Resolution, Problem Solving, Customer Service and overall Operational improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shelter Attendant/ Security Attendant - Lead Hand
City of Vancouver ( Evelyne Saller Community Centre)
11.2022 - Current
- Overseeing and ensuring effectiveness of all functions of the Centre including but not limited to working tactfully and compassionately with individuals who may use substances, be isolated by homelessness, poverty, mental illness, or other factors of social exclusion
- Developing and maintaining a positive working relationship with staff, volunteers and patrons
- Conduct regular workplace wellness & ergonomic checks, site inspections, ensuring adequate safety presence in the field, accessing employee & patron engagement, and soliciting employee feedback
- Liaise with other social services agencies & health care providers involved with Evelyn Saller Community Centre
- Ensuring Centre policies and procedures are followed and communicated in a calm & compassionate manner.
Security Officer- Shift Supervisor
Securiguard (Contract with City of Vancouver)
11.2021 - Current
- Providing access control: Telecom, monitoring alarms from all other branches, dispatching other security officers and reviewing CCTV footage
- Evaluating, reviewing, and recording incident reports via the Incident report tracking system
- Greeting patrons, responding to incidents including medical emergencies, solving altercations between patrons, working with Diverse populations and improving engagement with merchandise and providing outstanding customer service
- Ability to do multitasking in Stress Situations and finding the best possible solutions
Community Mobile Patroller
Westridge Security
03.2019 - 01.2022
- Attending and dealing with calls from businesses: Loitering, homeless camps, panhandling, drug distribution and shoplifting of local stores and residences
- Working along the law agencies like Police, Bylaws and Paramedics
- Monitoring and operating the CCTV security system
- Drafting all incident reports and recording all data from the shift.
Customer Service Representative
Seven Eleven
06.2018 - 12.2019
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Increasing store sales
- Cross selling products to increase purchase amounts.
Education
Strata Management (Licencing Program) - Sauder School of Business -
University of British Columbia (UBC)
Vancouver, BCDiploma in General Studies - Criminology, Criminal Justice System, Sociology, Physiology and Business Essentials -
Langara College
Skills
- Data Mining and Data Modelling
- Data Cleaning, Querying and Processing
- Project Management
- Interpersonal communication
- Time Management
- Customer Service
- Employee & Labour Relations
- Typing speed 60 Words Per Minute
- Python, R Programming and Workday
- Conflict Resolution
- Leadership
- De Escalation
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Occupational First Aid Level 2
- Advanced Security Training
- Naloxone Training
- Nonviolent Crisis Intervention
- Basic Security Training Certificate
Timeline
Shelter Attendant/ Security Attendant - Lead Hand
City of Vancouver ( Evelyne Saller Community Centre)
11.2022 - Current
Security Officer- Shift Supervisor
Securiguard (Contract with City of Vancouver)
11.2021 - Current
Community Mobile Patroller
Westridge Security
03.2019 - 01.2022
Customer Service Representative
Seven Eleven
06.2018 - 12.2019
Strata Management (Licencing Program) - Sauder School of Business -
University of British Columbia (UBC)
Diploma in General Studies - Criminology, Criminal Justice System, Sociology, Physiology and Business Essentials -
Langara College
- Occupational First Aid Level 2
- Advanced Security Training
- Naloxone Training
- Nonviolent Crisis Intervention
- Basic Security Training Certificate
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