SHIVANI SHAH
Toronto ,ON
Summary
- Hands-on Experience of almost 3 years in Software Testing, test management, incident and defect management, and bug reporting.
- Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Test Analyst
PQA
Toronto , ON
06.2021 - Current
- Created successful test scripts to manage manual and VB scripting feature testing,
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Advised developers on problems with databases, performance and other issues.
- Tracked, prioritized and organized defects with Azure DevOps, working with development team to facilitate timely corrections.
- Performed Functional, System Integration and Regression tests on modules and full software implementations for more than 3 projects per year.
- Documented testing procedures for developers and future testing use.
- Kept scripts and test cases updated with current requirements.
- Incorporated delivery requirements into planning of testing schedules.
- Built automated test scripts to handle repetitive software testing work.
Technical Support Analyst
Loblaw and Apple
Toronto
12.2020 - 06.2021
- Answer inbound and outbound calls from customers having problems with their smartphones, Payments, Subscriptions, and Computers.
- Problems range from simple password resets to more complex issues where you will utilize your excellent customer service.
- Creating tickets for clients and addressing them to the appropriate team tier, managing and updating the tickets.
- Initiate the request for valid reversal/returns for the customer
- Working on SharePoint for providing information to the customers
- Citrix and hybris system for ticketing and contacting and updating customer information.
- Used remote access to perform troubleshooting when needed.
- Walked customers through a step-by-step process for troubleshooting HW/SW issues.
- Problem-solving skills to Greet customers in a courteous, friendly, and professional manner.
- Configuring any troubleshooting required or any technical requirements for customers' profiles.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Troubleshoot basic and routine customer issues that are technical; including hardware, software, networking, or other designated client products.
- Reduced response time for Tier 2 support tickets.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
Teaching Assistant
University of Regina
09.2019 - 04.2020
- Advanced-Data Structures, Cryptography and Data Security and Intro to Digital System:
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Assessed student assignments to check quality and completeness before submission for grading.
- Recorded grades for coursework and tests in online reporting system.
Junior Software Tester
CGI
Regina, Saskatchewan
09.2018 - 06.2019
- SaskTel—Project: IFRS 15 (RAR)
- Responsibilities included:
- Tested SAP Revenue Accounting and Reporting (RAR) for an IFRS 15 project
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Identified and tracked defects with HP ALM tool and supported developers with resolution tactics.
- Provide technical guidance to the project team and report project progress to PM regularly
- Teamed on planned tests and time-sensitive ad hoc requests.
- Develop data, and process and evaluate the performance and reliability of designs
- Verifying fixed bugs and providing detailed status reports
- Working on the tickets and reporting to the supervisor and closing the resolved ones
- Develop automation testing (Macro) and use it for the given requirement
- Migration to in-memory ERP S4 HANA executing test, small integration, and application developments.
- Tool/Technology: HP ALM, MS office, Macro, SAP Sandbox.
Junior Business/Test Analyst
AutoBi
Ahmedabad, GUJARAT
07.2017 - 12.2017
- Creating reports according to the KPI requested and Identifying patterns and trends in data sets using complex SQL queries
- Building documentation for new software in coordination with programmers
- Experienced with Power BI and Tableau for Data Analysis and Data Visualization and gained hands-on experience with SQL and NoSQL Databases
- Maintained the data reports and performed data validation testing by writing SQL queries
- Wrote Test cases in ALM and Defect report generation using ALM
- Perform data analytical testing for the BI Reports
- Creating the dashboard for sales, service, Outstanding, Budgeting, and forecasting to analyze the results
- Monitored batch job error debugs and handling of data, schema exports, and imports
- Gathering, identifying, and documenting business requirements and Simplifying requirements, so they are easily understood across the whole team
- Preparing a business case for the requested details like new software required by the company or services
- Proactively raise technical and business issues, and ideas to managers and partners
- Assess customers' requests and provide ad hoc reporting (using BI tools (Tableau, Power BI), which include
- Cognos Suite, MS Access and Excel, SQL, and SSAS) and analysis based on those requests
- Assist in providing timely, accurate data analytics to assist the leadership team's management of revenue, expense, sales, capacity, and utilization.
- Optimized test cases to maximize thesuccess of manual software testing.
Education
Master of Science - Computer Science
University of Regina
Regina, SK01.2020
Bachelor of Engineering - Computer Science
Gujarat Technological University
Gujarat, India07.2017
Skills
Technical Specialization:
- Proficiency with Agile Development software
- Defect Tracking and Reporting
- Cross-Functional Team Collaboration
- Requirements Traceability Matrix (RTM)
- Test Procedure Documentation
- Test Plans and Test Methodologies
Soft Skills:
- Strong Communication Skills, Hardworking, Dedicated individual who is motivated for career
- Analytical, Organizational and attentive to details
- Logical and critical thinking skills
- Strong Problem Solver
Certification
- SQL, Python, and React-Redux by Solo learn (2020).
- Developing AI Applications on Azure by Coursera (2020).
- Advance Java certification from ACTUniv, India (2018)
- Completed the summer internship on the basics of programming languages such as Java, Bigdata, Net, Android, and iOS in Way to Web Pvt. Ltd.
- ISTQB Certification Prep. course.
Timeline
Test Analyst
PQA
06.2021 - Current
Technical Support Analyst
Loblaw and Apple
12.2020 - 06.2021
Teaching Assistant
University of Regina
09.2019 - 04.2020
Junior Software Tester
CGI
09.2018 - 06.2019
Junior Business/Test Analyst
AutoBi
07.2017 - 12.2017
Master of Science - Computer Science
University of Regina
Bachelor of Engineering - Computer Science
Gujarat Technological University
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