Karthikeyeni Vasudevan
Calgary,AB
Summary
Top Performing Quality Assurance Project Manager with over 17+ years of experience (over 4 years of experience in Canada). Successfully handled Program/Account engagements with clients. My strong communication, decision-making skills, and relationship-building skills have brought career growth and successful transition of strategy into action and achievement for large-scale clients. With thorough knowledge about quality assurance practices, Test Strategy ideas, performing Gap Analysis for projects, I am looking to utilize my experience in building and managing QA departments while leading, mentoring, and developing a successful team of Test Managers, Test Leads, and QA Engineers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
PQA
Calgary, Alberta
11.2021 - Current
- Developed and implemented QA strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization (QM Dashboard).
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored, and trained team members in order to improve their QA performance.
- Conducted regular meetings with staff to discuss progress, identify areas of improvement, and identify current gaps.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Organized special events, such as training sessions, for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Reviewed completed work to verify consistency, quality and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Leading and setting up a rapidly growing testing team.
- Direct interaction with stakeholders
- Devising Test Strategy and Test Plan, Test Estimation, Effort Estimation.
- Directing Test Planning, Execution, and Reporting.
- Design Reports & Reporting on test group activities to Stakeholders, Development Managers, and Product Owners.
- Capacity Planning.
- Enabling Team for Testing Needs.
- Single point of contact for project metrics.
- Defining and Ensuring Test Closure activities.
Test Lead
Mindtree
Calgary, Alberta
10.2015 - 06.2020
- Played the role of Shadow Manager.
- Implemented Process from Scratch.
- Worked on GME, and GMA for Project.
- Participated in the Delivery Excellence Award.
- Managed a team of 20+
- Capacity Planning for each month.
- Single point of contact for project metrics.
- Conducted audit for Process Compliance.
- Ensured KPIs are being followed in all tracks as per SOW.
- Participated in Fortnightly and Monthly Governance Meetings.
- Test Estimation Preparation.
- Test Strategy and Plan Preparation.
- Directing Test Planning, Execution, and Reporting.
- Reporting on test group activities to Project Managers, Development Managers, and Product Owners.
- Participation in QA team and Bug tracking, Defect Review meetings.
- Supervising Test Closure activities.
- Acting as a focal point and leader to all the quality-related programs.
- Good knowledge in ServiceNow application and have handled areas such as Incident Management, Problem Management, Change Management, Knowledge Management, Request Fulfillment, Service Asset and Configuration Management, and Release Management.
Project Lead
Calsoft Labs
10.2012 - 10.2015
- Direct Client Interaction. Communicated with stakeholders throughout the life cycle of projects.
- Facilitated communication among cross-functional teams in order to achieve deliverables on time.
- Managed multiple concurrent projects from initiation through closure phases.
- Facilitated Defect Triage meetings.
- Maintained accurate records of all project activities including changes, milestones achieved.
- War Room Participation.
- Preparation of Test Strategy and Plan.
- Understanding the Test Environment.
- Managing requirements, Test Plan, Test lab, defect life cycle.
- Test Case Design.
- Manual and Automation Testing.
- Defect Management using JIRA.
- Test Closure Report and acquiring sign-off.
- Preparing Dashboard from ALM.
- Automation execution using UFT framework in QTP and Selenium.
- Handling and maintaining project metrics and reports.
- Identified, tracked and resolved critical path issues.
- Coordinated resources to ensure successful completion of projects.
Team Lead
Bank of America
04.2011 - 10.2012
- Direct Client Interaction
- Preparation of Estimation
- Performed job classification and subsequently assign the tasks accordingly
- Organizing Status Call
- Preparation of Status Report
- Ensuring Smooth work environment between team members and developing friendly Rapport
- Defect Triage meeting
- Preparation of Test Strategy and Plan
- Understanding the Test Environment
- Understanding the Business Requirements
- Test Case Design
- Preparation and Maintenance of Requirement Traceability Matrix.
Team Lead
Cognizant
06.2006 - 07.2010
- Direct Client Interaction
- Test Plan preparation, Designing Test cases and Execution Of Test cases
- Regression testing to be carried out with all the candidate test scripts that are identified for regression
- Any defects found during System Testing will be documented within Quality Center
- Project Management activities like Work allocation, Status Tracking, Bug Reporting, Team Building activities.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Created detailed reports on team activities as requested by management.
Education
MCA -
MADRAS UNIV
B.Sc. -
BHARATIDASAN UNIV
Skills
- Quick Learner
- Maintains Team Harmony
- Strong Leadership Skills
- Good Communication Skill
- Analytical Power
- Technical Knowhow
- Cross-functional team management
- Strategic Planning
Websites
Certification
- ISTQB - Foundation Level, 01/01/0001
- HP- QC, 01/01/0001
- INS 21, 01/01/0001
- Certified Scrum Master, 11/15/2021
Passport
- F8642762, TRICHY, 06/29/2016
- Z3967631, Chennai, 03/01/2027
Visa
- B1 Visa, 2024
- Canada PR Holder, 12/2026
Testimonials
- Got appreciated by Onsite Co ordinator, for having minimal Learning Curve and picking up quickly., MetLife, 01/10/2007
- Got Appreciation from Management Team for voluntarily training to other team members for QC and INS 21, Mercury Insurance, 04/30/2010
- Appreciation for documentation skills. Appreciated by clients for taking Ownership in Tasks and completing it on time., Apollo Institutions, 10/15/2015
- Appreciation by Customer for handling project successfully and delivering quality products, AIG, 10/2017
- Appreciation by Customer for expertise knowledge in ServiceNow and Siebel, WestJet, 01/2019
- Appreciation by Customer for smooth release handling for 3 releases, WestJet, 02/2020
- Appreciated by Customer for Test Strategy and Test plan, PQA, 02/2022
Specialachievements
- Article Winner, Winner in Article competition for “Cloud Computing”, based on the vote from team and clients, Dec 2009
- Coimbatore Testing Quality GURU, Winner in Metrics Quiz “Coimbatore Testing Quality GURU”, Sep 2009
Rolesplayed
- Nov 2021 - Current, Manager
- Oct 2015 - June 2020, Test lead
- Oct 2012 - Oct 2015, Project Lead
- Apr 2007 - Oct 2012, Team lead
- Nov 2006 - Feb 2007, Individual Contributor
- Apr 2006 - Oct 2007, Team Member
Timeline
Manager
PQA
11.2021 - Current
Test Lead
Mindtree
10.2015 - 06.2020
Project Lead
Calsoft Labs
10.2012 - 10.2015
Team Lead
Bank of America
04.2011 - 10.2012
Team Lead
Cognizant
06.2006 - 07.2010
MCA -
MADRAS UNIV
B.Sc. -
BHARATIDASAN UNIV
Similar Profiles
SHIVANI SHAHSHIVANI SHAH
Test Analyst at PQATest Analyst at PQA
Erin CallanErin Callan
Assertive Community Treatment Team Therapist at PQA Health Care, IncAssertive Community Treatment Team Therapist at PQA Health Care, Inc
Rhonda SimpsaonRhonda Simpsaon
Paraprofessional at PQA Healthcare IncParaprofessional at PQA Healthcare Inc