Shivani Prajapati

• Managed a portfolio of U.S and Canadian accounts, achieving over $700M in revenue for 2023 while consistently meeting field margin and profitability targets

• Managed Gift Card program for Airbnb, Doordash, Uber/Uber Eats, Meta, Etsy, Spotify US and Canada.

• Worked with the Senior Partner Lead Gifting at Airbnb’s and grew the GC program 25% YOY by securing 500k in additional Marketing funds.

• Negotiated Contract for Meta US and Canada and strategically launched them in both Markets with a $250k Marketing launch budget.

• Conducted comprehensive quarterly and annual business reviews with Card Partners, introducing new offerings that align with category strategies and identifying new business opportunities

• Led contract negotiations and go-to-market strategies for new brands (Meta, TURO, Porter Airlines, West Jet) securing incremental Marketing funding from partners and ensuring seamless market entry

• Oversaw a team of operational account managers and marketing managers and provided them with action items on individual accounts

• Partnered with the finance team to create detailed P&L statements for new business ventures, showcasing your ability to manage financial performance and strategic planning

• Developed strategic forecasts with the marketing team to align card partners with business objectives and executed plans to achieve business goal.

• Conducted face-to-face business reviews with key industry brands to identify growth opportunities for 2024, performing gap analyses to support double-digit growth strategies.

• Accomplished multiple tasks within established timeframes and enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Pitched and implemented SaaS solutions that transformed client interactions with healthcare facilities, leveraging experience in business development and brand marketing
• Customized solutions to meet specific client needs, including SEO, digital marketing strategies, and Practice Management Software, demonstrating creativity and strong problem-solving skills
• Led regional efforts in Toronto and Durham, introducing and securing funding for new revenue channels with Lumino PMS software, and managed up to 6 new hires with a focus on sales training and performance
• Organized weekly meetings with VP Sales and Sales Manager to relay key account information, influencing strategy changes with the Regional Manager and AVP
• Cultivated relationships with C-Level executives to drive business growth, showcasing confidence in pitching and securing incremental funding
• Collaborated with marketing and sales teams to provide real-time feedback and develop campaign strategies, increasing market share by 35% and achieving consistent sales growth
• Achieved a 10% closing rate, surpassing the team average, and consistently exceeded sales targets with an average of $3000 MRR
• Onboarded and trained new hires, designing a 6-month program to address skill gaps and enhance performance, demonstrating strong leadership and presentation skills.

• Surpassed annual targets, achieving 116% and 120% of goals with $14M in sales volume in 2019, showcasing motivation to achieve field margin and profitability targets
• Onboarded new business owners with tailored solutions, demonstrating ability to influence others and align offerings with category strategies
• Created the Rookie Recognition Program to enhance team performance, leading presentations and developing sales training content
• Recognized in the "2019 Millionaire Club" for achieving $1.1M monthly in Billing Charge Volume, reflecting strong business development skills and ability to drive profitability
• Developed sales strategies through consistent follow-ups, account servicing, and tailored financial advice, exceeding NAA targets by 100%.