Shivani Prajapati
Richmond Hill,Canada
Summary
Results-driven and strategic relationship manager with a proven track record of consistently surpassing revenue targets and cultivating long-term partnerships. Skilled in contract negotiation, team leadership, and strategic planning. Experienced in managing diverse portfolios across the US and Canada, prioritizing profitability and fostering growth opportunities. Recognized for exceptional communication and collaboration skills, with a genuine passion for delivering innovative solutions to clients.
Overview
6
6
years of professional experience
Work History
Manager, Strategic Relationships I
Blackhawk Network
08.2023 - Current
- Managed a portfolio of U.S and Canadian accounts, achieving over $700M in revenue for 2023 while consistently meeting field margin and profitability targets
- Conducted comprehensive quarterly and annual business reviews with Card and Distribution partners, introducing new offerings that align with category strategies and identifying new business opportunities
- Led contract negotiations and go-to-market strategies for new brands, securing incremental funding from partners and ensuring seamless market entry
- Oversaw a team of account managers and operational account managers, providing sales training and leading presentations to enhance their effectiveness in managing our portfolio
- Demonstrated strong leadership in coordinating cross-departmental collaboration to drive growth and expansion for international accounts
- Excelled in contract negotiations and renewals, maintaining profitability across most accounts through effective problem-solving and creative thinking
- Partnered with the finance team to create detailed P&L statements for new business ventures, showcasing your ability to manage financial performance and strategic planning
- Developed strategic forecasts with the marketing team to align card partners with business objectives and executed plans to achieve business goals
- Achieved a 100% approval rate for BHN Original content and new concepts, reflecting creativity and alignment with brand goals
- Conducted face-to-face business reviews with key industry brands to identify growth opportunities for 2024, performing gap analyses to support double-digit growth strategies.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sr. Account Manager - Digital Health (MENTOR)
Sun Life Financial
05.2020 - 07.2023
- Pitched and implemented SaaS solutions that transformed client interactions with healthcare facilities, leveraging your experience in business development and brand marketing
- Customized solutions to meet specific client needs, including SEO, digital marketing strategies, and Practice Management Software, demonstrating creativity and strong problem-solving skills
- Led regional efforts in Toronto and Durham, introducing and securing funding for new revenue channels with Lumino PMS software, and managed up to 6 new hires with a focus on sales training and performance
- Organized weekly meetings with VP Sales and Sales Manager to relay key account information, influencing strategy changes with the Regional Manager and AVP
- Cultivated relationships with C-Level executives to drive business growth, showcasing your confidence in pitching and securing incremental funding
- Collaborated with marketing and sales teams to provide real-time feedback and develop campaign strategies, increasing market share by 35% and achieving consistent sales growth
- Achieved a 10% closing rate, surpassing the team average, and consistently exceeded sales targets with an average of $3000 MRR
- Onboarded and trained new hires, designing a 6-month program to address skill gaps and enhance performance, demonstrating your strong leadership and presentation skills.
Sr. Account Manager (SMB)
American Express Bank of Canada
05.2018 - 05.2020
- Surpassed annual targets, achieving 116% and 120% of goals with $14M in sales volume in 2019, showcasing your motivation to achieve field margin and profitability targets
- Onboarded fintech business owners with tailored solutions, demonstrating your ability to influence others and align offerings with category strategies
- Created the Rookie Recognition Program to enhance team performance, leading presentations and developing sales training content
- Recognized in the "2019 Millionaire Club" for achieving $1.1M monthly in Billing Charge Volume, reflecting your strong business development skills and ability to drive profitability
- Developed sales strategies through consistent follow-ups, account servicing, and tailored financial advice, exceeding NAA targets by 100%.
Education
Post Graduate Diploma in Marketing Management -
Humber College
05.2015
Post Graduate Diploma in Event Management -
Humber College
05.2014
Bachelor’s in Marketing (Specialization: Mass Media Communication) -
University of Mumbai
05.2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Cross-Functional Teamwork
- Product Management
- Business Development
- Contract Management
Websites
Languages
English
Native or Bilingual
French
Limited Working
Leadership Experience
- Team Lead, Marcus Evans, 06/2017 - 05/2018,
Designed and implemented a training and mentorship program to enhance pipeline management, strategic account planning, and customer experience, demonstrating strong leadership and team management skills.
- Team Lead/MENTOR, Sun Life Financial, 05/2021 -07,2023
Developed and executed a comprehensive onboarding and training program for new hires, addressing skill gaps and enhancing performance, reflecting your strong leadership and motivational skills.
Timeline
Manager, Strategic Relationships I
Blackhawk Network
08.2023 - Current
Sr. Account Manager - Digital Health (MENTOR)
Sun Life Financial
05.2020 - 07.2023
Sr. Account Manager (SMB)
American Express Bank of Canada
05.2018 - 05.2020
Post Graduate Diploma in Marketing Management -
Humber College
Post Graduate Diploma in Event Management -
Humber College
Bachelor’s in Marketing (Specialization: Mass Media Communication) -
University of Mumbai
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