Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shivangi Thakur

Surrey,BC

Summary

Driven Assistant Manager with a proven track record at ASICS Outlet, excelling in customer relations and staff training. Enhanced customer satisfaction and minimized financial discrepancies through effective team leadership and money handling skills. Demonstrated excellence in fostering teamwork and collaboration, significantly improving store operations and the customer experience.

Overview

5
5
years of professional experience

Work History

Assistant Manager

ASICS Outlet
08.2022 - Current
  • Maintained clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Assistant Manager

McDonald's Restaurant
08.2019 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

BBA - Business

St Lawerence College
Vancouver, BC
04.2019

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Customer Relationship Management (CRM)

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Assistant Manager

ASICS Outlet
08.2022 - Current

Assistant Manager

McDonald's Restaurant
08.2019 - 07.2022

BBA - Business

St Lawerence College
Shivangi Thakur