Shivangi Thakur
Surrey,BC
Summary
Driven Assistant Manager with a proven track record at ASICS Outlet, excelling in customer relations and staff training. Enhanced customer satisfaction and minimized financial discrepancies through effective team leadership and money handling skills. Demonstrated excellence in fostering teamwork and collaboration, significantly improving store operations and the customer experience.
Overview
5
5
years of professional experience
Work History
Assistant Manager
ASICS Outlet
08.2022 - Current
- Maintained clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
McDonald's Restaurant
08.2019 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
BBA - Business
St Lawerence College
Vancouver, BC04.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Assistant Manager
ASICS Outlet
08.2022 - Current
Assistant Manager
McDonald's Restaurant
08.2019 - 07.2022
BBA - Business
St Lawerence College
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