MANINDER KAUR
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Union Bank of India
, PUNJAB
12.2022 - 11.2023
Roles and Responsibilities
- Supervised team of 5 members
- Managed over 50 Customer Calls per day
- Increased business by 10%
- Managed finances of Branch
- Compliance and risk management
- Operations and process improvement
- Communication and reporting
- Processed loans
Customer Service Representative
Union Bank of India
, PUNJAB
06.2013 - 11.2022
Role And Responsibilities
- Managed over 50 Customers per day
- Handled Cash
- Maintained records of accounts of customers
- Cross Selling banking products
- Resolved issues of customers
- Assistance with loan processing
Education
Bachelors in Education - Mathematics And Science Teaching
Guru Nanak Dev University
India05.2013
Bachelor of Science - Computer Science
Guru Nanak Dev University
India04.2012
Skills
- Customer satisfaction
- Operation management
- MS Office
- Financial Management
- Money handling
- Organizational skills
- Interpersonal skills
- Cost Reduction
- Workload Management
- Marketing knowledge
- Customer Relations
- Money Handling
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
- Anti Money Laundering and Know Your Customer
- Junior Associate in Indian Institute of Banking and Finance
Timeline
Assistant Manager
Union Bank of India
12.2022 - 11.2023
Customer Service Representative
Union Bank of India
06.2013 - 11.2022
Bachelors in Education - Mathematics And Science Teaching
Guru Nanak Dev University
Bachelor of Science - Computer Science
Guru Nanak Dev University