Chris Marin John
Edmonton,AB
Summary
Talented and adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Skilled in working in customer-focused work environments. Dependable and punctual with outstanding mathematical aptitude.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Entrust Disability Services
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Prepared and posted financial journal entries using technically relevant software.
- Supported organizational account management duties under direct supervision.
- Managed sensitive information responsibly, maintaining strict confidentiality standards.
- Professional communication with funding bodies, families, professionals, team leads, support workers and HR.
- Participate in review meetings with individuals and their extended supports.
- Prepare the periodical budget reports
- Follow-up actions on budget report and prepare overall working budget report
Client Service Representative
Canadian Western Bank
03.2022 - 04.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
Cashier
Real Canadian Superstore
01.2021 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Diploma in Business Administration - Finance
Northern Institute of Technology
Edmonton, AB12.2021
Graduate in Computer Science
St. George Higher Secondary School
Kerala, India04.2019
Skills
- Cash counting
- Deposit and Withdrawal Management
- Accurate Money Handling
- Night and safe deposit procedures
- Transaction processing
- Deposit and withdrawal management
- Banking Software Familiarity
- Customer relationship development
- Compliance, banking laws and regulations
- Money Handling
- Professionalism and Courtesy
- Documentation expertise
Accomplishments
- Supervised team of 16 staff members working as assistant manager at Entrust Disability Services
- Completed Diploma in finance, while working part time and full time jobs during vacation
Reference
Available upon request
Timeline
Assistant Manager
Entrust Disability Services
04.2023 - Current
Client Service Representative
Canadian Western Bank
03.2022 - 04.2023
Cashier
Real Canadian Superstore
01.2021 - 04.2021
Diploma in Business Administration - Finance
Northern Institute of Technology
Graduate in Computer Science
St. George Higher Secondary School
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