Shivangi Joshi
Vancouver,BC
Summary
Dynamic leader with over 7 years of comprehensive experience in business operations and HR management, with a proven track record at Coast Hotels, enhancing workforce stability and operational efficiency. Skilled in recruitment strategies and talent development, with a knack for fostering high-performance teams in both union and non-union environments. Excelled in elevating customer service standards, achieving significant improvements in retention, and revenue.
Overview
7
7
years of professional experience
Work History
People & Culture Coordinator
Coast Hotels
Chilliwack, BC
10.2022 - Current
- Ensured human resources information system was accurately maintained.
- Coordinated company training, compiled training reports, and communicated to support compliance with corporate requirements.
- Streamlined talent acquisition and retention processes for enhanced workforce stability across all the Coast properties.
- Assumed full responsibility for all decision-making and leadership duties in the absence of the General Manager.
- Counseled managers and employees regarding company policies, procedures and workplace issues
Operations Manager
H&M
Richmond, BC
09.2021 - 10.2022
- Directed and supported cross-functional leaders, ensuring alignment in operations, sales, finance, HR, safety, and compliance.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Manager
Loblwas
Vancouver, BC
08.2018 - 09.2021
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Post-Degree Certificate - Employement Law in Canada And US
Cornell University
Strategic Leadership In HR -
AIHR Academy To Improve HR
Vancouver 08.2022
Certificate In HR Counsultant -
IAP Career College
Vancouver, BC04.2022
Bachelor In Science - Biology
Langara College
Vancouver, BC05.2021
Skills
- Recruitment Strategies
- Compensation and Benefits
- Talent development & Management
- Operational Efficiency
- Experience with both Union & Non- Union work environments
Timeline
People & Culture Coordinator
Coast Hotels
10.2022 - Current
Operations Manager
H&M
09.2021 - 10.2022
Customer Service Manager
Loblwas
08.2018 - 09.2021
Post-Degree Certificate - Employement Law in Canada And US
Cornell University
Strategic Leadership In HR -
AIHR Academy To Improve HR
Certificate In HR Counsultant -
IAP Career College
Bachelor In Science - Biology
Langara College