Shiva Rafiee
Toronto,ON
Summary
Detail oriented with bachelor’s degree and experienced in Business development. Professional in sales and handing objectives. Self-Motivated, with a high level of creativity and business skills. Proficient in using knowledge central and providing best solution according to business trends .
Overview
9
9
years of professional experience
Work History
Sales and Services Specialist III
CIBC Credit Cards
01.2021 - 01.2024
- Building relationships with customers by resolving concerns daily by responding to incoming telephone inquiries in a pleasant knowledgeable professional manner
- Actively selling CIBC credit card products, presenting new marketing offer campaign to customers, and closing the sale by presenting all relevant features, benefit value and handling customer objections
- Successfully negotiate and open new credit accounts for clients and implement retention strategies that reduced customer attrition, enhancing client loyalty and satisfaction
- Maintaining a thought, in depth knowledge f a wide rang of CIBC credit cards and services, proficiency in products procedures and guidelines
- Keeping eyes on daily business trends, knowledge, and updates to direct to clients according to business policy
- Ensuring high level of customer service relationship
- Calculating charge, budget, interest, and fee by using Microsoft
- Negotiating fees and charges through loyalty programs to benefit the business and reduce cost of business
- Retaining existing credit card accounts by recommending and providing suitable products and solutions according to client’s financial objectives
- Resolving complex customer issues in a timely manner while maintaining positive relationship with clients
- Developing and maintaining relationships and providing solutions with key accounts to ensure customer satisfaction
Sales Associate
La vie en rose
01.2021 - 01.2022
Marketing Advisor and Accountant
Fereshtegan
01.2017 - 01.2019
- Worked with Content and Promotions, develop and execute communication and promotional platforms for the brand across multi-channel and consumer touch points
- Supervised Marketing budget and created reports for tam members and senior levels
- Gathered financial information, prepared documents, and closed books
- Used advanced software to prepare documents, reports, and presentations
- Gathered information from clients to secure accounts, verified payment and identified special requirements
Office Administrator
Kanaf
01.2015 - 01.2018
- Sustained operational efficiencies by coordinating board meetings, travel itineraries and agenda plans
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Evaluated employee job performance and motivated staff to improve productivity
- Recruited top talent and managed pre-certifying protocol including induction, background checks, and on-boarding and exit formalities
- Streamlined HR operational efficiencies by updating database files, generating monthly and reports and supporting the team with photocopying, binding, scanning, faxing, filing and data entry
- Set appointments and manage meeting schedules
- Support HR leadership by assisting with new staff orientation and equipment allocation
Education
Business Marketing Diploma Certificate -
George Brown College
01.2021
Bachelor of Law -
Shiraz university
01.2015
Skills
- Microsoft Excel
- Analytical skill
- Statistics
- Accounting
- Salesforce
- Outlook
- Google Docs
- MS Project
Timeline
Sales and Services Specialist III
CIBC Credit Cards
01.2021 - 01.2024
Sales Associate
La vie en rose
01.2021 - 01.2022
Marketing Advisor and Accountant
Fereshtegan
01.2017 - 01.2019
Office Administrator
Kanaf
01.2015 - 01.2018
Business Marketing Diploma Certificate -
George Brown College
Bachelor of Law -
Shiraz university
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